CN103646319A - Customer tracking query system - Google Patents
Customer tracking query system Download PDFInfo
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- CN103646319A CN103646319A CN201310615131.6A CN201310615131A CN103646319A CN 103646319 A CN103646319 A CN 103646319A CN 201310615131 A CN201310615131 A CN 201310615131A CN 103646319 A CN103646319 A CN 103646319A
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Abstract
A customer tracking query system includes two message tracking subsystems and two client query subsystems; and data are synchronously transmitted among the subsystems through a message bus. With the customer tracking query system of the invention adopted, a user can know the situation of orders with query only required, and message errors caused by communication problems can be avoided, and data analysis is characterized by accuracy, pertinence and timeliness. The customer tracking query system of the invention, adopted as a service portal customized for clients, can speed up efficiency of data communication between companies and the clients, and at the same time improve service quality.
Description
Technical field
The present invention relates to logistlcs technology field, be specifically related to a kind of client tracking inquiry system.
Background technology
Global economy is increasingly integrated, and logistics becomes the very important technological means of modern society.Along with being growing more intense of Logistics Market competition, in competition in invincible position, loglstics enterprise must constantly improve the relation with client, could improve brand competitiveness, reservation frequent customer, wins new client, lifting brand recognition and the market share.Client is the basis of enterprise's existence, therefore, and for seeming particularly important with contacting of client.Realize the above-mentioned object to client tracking inquiry, mainly contain at present two kinds of modes: a kind of client of being is contact customer service centre initiatively, then, attendant searches corresponding order situation, the mode contact customer such as another kind Shi You Customer Service Center call phone, note, mail, to client, inform order situation, and then in attendant's typing management system.But the defect that above two kinds of modes exist is, both can only allow client understand passively the situation of order, can produce so certain subjectivity impact, and logistics customer service center also can make client produce certain difference to the situation of order due to the error on linking up when by the modes such as phone, note and mail and trade connection.Owing to postponing to have influence on as client provides accuracy on the error in communication and time, service targetedly, this just becomes a bottleneck between enterprise and client.
Therefore, the problems referred to above are the problems that should pay attention to and solve in the design and use process to client tracking inquiry system.
Summary of the invention
For the problem of above-mentioned existence, the invention provides a kind of client tracking inquiry system.
Technical solution of the present invention is: a kind of client tracking inquiry system, comprise message tracing subsystem and client's Query Subsystem, described message tracing subsystem and described client's Query Subsystem all respectively have two, between described each subsystem, by messaging bus, carry out asynchronous transfer of data.
Further improvement of the present invention is: described message tracing subsystem comprises order management, warehousing management, transportation management and delivery management, and described message tracing subsystem carries out successively according to above-mentioned steps, integrated vehicle location coordinate data.
Further improvement of the present invention is: described client's Query Subsystem comprises to be accepted message, processing messages and places an order online, and described client's Query Subsystem carries out successively according to above-mentioned steps, integrated inventory analysis data.
A kind of client tracking inquiry system of the present invention, be provided with two message tracing subsystems and two client's Query Subsystems, described message tracing subsystem is for integrated messaging bus of increasing income, customer order is followed the tracks of at the operation workflow key node of each service sub-system in backstage, by order management, warehousing management, transportation management and delivery management, integrated vehicle location coordinate data, traces into track of vehicle, and message push is arrived to bus.And client's Query Subsystem, receive bus message, concurrent acceptance processing messages, offer client's inquiry, the function that places an order online, integrated inventory analysis are provided, can, according to ABC analysis, have helped customer analysis stock's storehouse age and the delivering amount of assortment of article, analyze inventory structures, find the warehouse goods that delivering amount is maximum and stagnate most.
The invention has the beneficial effects as follows: the present invention has saved contacting that client and service centre carry out in modes such as phone, voice, mails, only need client to consult the situation that just can recognize order, can not make because of communication problem message produce error or make client produce certain misunderstanding to the situation of order, analyze data and have more accuracy, specific aim and promptness.In addition, by this invention, client can not only recognize the situation of order, and can obtain for the maximum information with stagnating most goods of delivering amount, convenient how different client places an order targeted specifically, has brought the situation of doulbe-sides' victory to logistics company and client.The present invention, as being the service door of customization, is one of bright spot of marketing, and the data of having accelerated between company and client are linked up efficiency, have also promoted service image simultaneously.
Embodiment
In order to deepen understanding of the present invention, below in conjunction with embodiment, the present invention is described in further detail, this embodiment, only for explaining the present invention, does not form and limits protection scope of the present invention.
The present embodiment provides a kind of client tracking inquiry system, comprise message tracing subsystem and client's Query Subsystem, described message tracing subsystem and described client's Query Subsystem all respectively have two, between described each subsystem, by messaging bus, carry out asynchronous transfer of data.Described message tracing subsystem comprises order management, warehousing management, transportation management and delivery management, and described message tracing subsystem carries out successively according to above-mentioned steps, integrated vehicle location coordinate data.Described client's Query Subsystem comprises to be accepted message, processing messages and places an order online, and described client's Query Subsystem carries out successively according to above-mentioned steps, integrated inventory analysis data.
A kind of client tracking inquiry system of the present embodiment, be provided with two message tracing subsystems and two client's Query Subsystems, described message tracing subsystem is for integrated messaging bus of increasing income, customer order is followed the tracks of at the operation workflow key node of each service sub-system in backstage, by order management, warehousing management, transportation management and delivery management, integrated vehicle location coordinate data, traces into track of vehicle, and message push is arrived to bus.And client's Query Subsystem, receive bus message, concurrent acceptance processing messages, offer client's inquiry, the function that places an order online, integrated inventory analysis are provided, can, according to ABC analysis, have helped customer analysis stock's storehouse age and the delivering amount of assortment of article, analyze inventory structures, find the warehouse goods that delivering amount is maximum and stagnate most.
The beneficial effect of the present embodiment is: the present invention has saved contacting that client and service centre carry out in modes such as phone, voice, mails, only need client to consult the situation that just can recognize order, can not make because of communication problem message produce error or make client produce certain misunderstanding to the situation of order, analyze data and have more accuracy, specific aim and promptness.In addition, by this invention, client can not only recognize the situation of order, and can obtain for the maximum information with stagnating most goods of delivering amount, convenient how different client places an order targeted specifically, has brought the situation of doulbe-sides' victory to logistics company and client.The present invention, as being the service door of customization, is one of bright spot of marketing, and the data of having accelerated between company and client are linked up efficiency, have also promoted service image simultaneously.
Claims (3)
1. a client tracking inquiry system, it is characterized in that: comprise message tracing subsystem and client's Query Subsystem, described message tracing subsystem and described client's Query Subsystem all respectively have two, between described each subsystem, by messaging bus, carry out asynchronous transfer of data.
2. a kind of client tracking inquiry system according to claim 1, it is characterized in that: described message tracing subsystem comprises order management, warehousing management, transportation management and delivery management, described message tracing subsystem carries out successively according to above-mentioned steps, integrated vehicle location coordinate data, and by message push to described messaging bus.
3. a kind of client tracking inquiry system according to claim 1, it is characterized in that: described client's Query Subsystem comprises to be accepted message, processing messages and places an order online, described client's Query Subsystem carries out successively according to above-mentioned steps, and integrated inventory analysis data.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310615131.6A CN103646319A (en) | 2013-11-28 | 2013-11-28 | Customer tracking query system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310615131.6A CN103646319A (en) | 2013-11-28 | 2013-11-28 | Customer tracking query system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN103646319A true CN103646319A (en) | 2014-03-19 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201310615131.6A Pending CN103646319A (en) | 2013-11-28 | 2013-11-28 | Customer tracking query system |
Country Status (1)
| Country | Link |
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| CN (1) | CN103646319A (en) |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6502030B2 (en) * | 2001-01-25 | 2002-12-31 | Labarge, Inc. | Web based vehicle tracking and user on-board status system |
| CN102496101A (en) * | 2011-12-16 | 2012-06-13 | 芜湖安得物流股份有限公司 | Logistics supply chain management system |
| CN102799974A (en) * | 2012-06-29 | 2012-11-28 | 光明乳业股份有限公司 | Dairy product tracing management device and method |
| CN103295110A (en) * | 2012-03-03 | 2013-09-11 | 江阴中科今朝科技有限公司 | Modern logistics information system based on hazardous chemical substance transportation |
-
2013
- 2013-11-28 CN CN201310615131.6A patent/CN103646319A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6502030B2 (en) * | 2001-01-25 | 2002-12-31 | Labarge, Inc. | Web based vehicle tracking and user on-board status system |
| CN102496101A (en) * | 2011-12-16 | 2012-06-13 | 芜湖安得物流股份有限公司 | Logistics supply chain management system |
| CN103295110A (en) * | 2012-03-03 | 2013-09-11 | 江阴中科今朝科技有限公司 | Modern logistics information system based on hazardous chemical substance transportation |
| CN102799974A (en) * | 2012-06-29 | 2012-11-28 | 光明乳业股份有限公司 | Dairy product tracing management device and method |
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Application publication date: 20140319 |
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| RJ01 | Rejection of invention patent application after publication |