CN103632317A - Method for self-service ordering and clearing - Google Patents
Method for self-service ordering and clearing Download PDFInfo
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- CN103632317A CN103632317A CN201310564856.7A CN201310564856A CN103632317A CN 103632317 A CN103632317 A CN 103632317A CN 201310564856 A CN201310564856 A CN 201310564856A CN 103632317 A CN103632317 A CN 103632317A
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Abstract
The invention discloses a method for self-service ordering and clearing. The method comprises the following steps that a client clicks to enter into an ordering interface through a self-service ordering and clearing terminal; the client selects an ordering manner according to demands, and the ordering manner comprises voice ordering and touch ordering; the client orders through the manner of voice ordering or the manner of touch ordering so as to generate a menu, and the menu is displayed through touching a display screen and is broadcasted by voice; the self-service ordering and clearing terminal automatically clear the total expense of the menu; and the client pays the dinning expense, after the payment is finished, the self-service ordering and clearing terminal generates an order, and transmits the order to a front-desk host machine and an order reception device placed on a kitchen through a communication network. According to the method for self-service ordering and clearing, intelligent ordering and self-service clearing are realized by utilizing a plurality of the self-service ordering and clearing terminals, and the operation is simple; the order can be sent to the kitchen through the communication network, so that the ordering efficiency is improved, and the dinning is enabled to be in order; and not only can the voice ordering be realized, but also the touch ordering can be carried out, customers with different physiques can use conveniently, and the range of application is wide.
Description
Technical field
The present invention relates to food and beverage sevice field, particularly relate to a kind of self-service method of ordering and settling accounts.
Background technology
In market economy flourish today, hotel, catering industry development are rapidly.Along with the continuous improvement of economic environment, as service industry, in the face of the harsh increasingly competitive reality of catering trade, how to strengthen management, increase work efficiency and improve service quality and become problem anxious to be resolved.
At present, the conventional mode of ordering and settling accounts of catering trade is to enter behind dining room client, waiter passes menu, for client, checks and clicks, and the serviced member's record of vegetable that client clicks generates menu, subsequently, send into kitchen, the menu that cook gives according to waiter is cooked; After client had a meal, then go to foreground to wait in line checkout.
This order and clearing form has the following disadvantages: when order (1), must be completed and be ordered by waiter, when client is more, there will be and wait the phenomenon that waiter orders, the inefficiency of ordering, loses time, the client of therefore running off sometimes; (2) while settling accounts, need again go to foreground to complete checkout, client bothers back and forth, and when client is more, also needs to wait in line; (3) order of ordering need be delivered to kitchen by waiter, hurries back and forth back and forth, not only to waiter, has improved workload, and inefficiency, and the operation in dining room or hotel is had a certain impact; (4) order and settle accounts by manually completing, demand of human resources is large, and cost is high, and intelligent degree is low; (5), due to waiter, easily the appearance phenomenon that person but serves afterwards of first not ordering, makes client produce discontented mood, not only makes the service quality in dining room decline, and also easily causes contradiction.
Summary of the invention
The object of the invention is to overcome the deficiencies in the prior art, a kind of self-service method of ordering and settling accounts simple to operate, applied widely is provided, utilizing a plurality of Self-help ordering settlement terminal machines to realize intelligence orders, self-help settlement, the order of ordering is sent to the order reception device in kitchen by communication network, improved the efficiency of ordering, improved the efficiency of operation in dining room, guaranteed that the priority of having a dinner is orderly, both can realize voice orders, can touch and order again, facilitate the client of different physique to use, and provide good experience for diner.
The object of the invention is to be achieved through the following technical solutions: a kind of self-service method of ordering and settling accounts, it comprises the steps:
S1: client is clicked and entered the interface of ordering by Self-help ordering settlement terminal machine;
S2: select according to demand the mode of ordering, this mode of ordering comprises that voice are ordered and touch is ordered;
S3: client orders; Comprise following sub-step:
Client carries out voice and orders:
S301: client says the pre-menu name of selecting or vegetable key word by microphone;
S302: voice recognition chip typing voice signal, after the voice signal pre-service receiving, carry out feature extraction, automatically identify the said menu name of client or vegetable key word, automatically report and show that put vegetable name or vegetable key word are for client's confirmation;
S303: after client confirms, the vegetable name that Self-help ordering settlement terminal machine automatic input client selects, forms menu list and show, reports by loudspeaker simultaneously, returns to step S301, repeats, until put;
S304: generate menu, show and voice broadcast by touch display screen;
Client touches and orders:
S311: input menu name or the vegetable key word of selecting in advance by touch display screen;
S312: Self-help ordering settlement terminal machine, according to menu name or the vegetable key word of client's input, shows corresponding vegetable, picture and detailed character introduction;
S313: client independently selects according to demand suitable vegetable and confirms, returns to S311, repeats, until put;
S314: generate menu, show by touch display screen;
S4: Self-help ordering settlement terminal machine Automatic-settlement menu total expenses, settlement module clears out total expense of having a dinner according to the vegetable unit price prestoring and client's menu;
S5: client pays the expense of having a dinner, after having paid, Self-help ordering settlement terminal machine generates the order of ordering, and is sent to foreground host and is placed in the order reception device in kitchen by communication network.
Step S302 is not when said menu name has, and Self-help ordering settlement terminal machine shows and reports similar vegetable and clicks for client.
The mode paying described in step S5 comprises following several: 1. by brush member card, pay; 2. by paying in cash.
Step S5, after customer payment completes, also comprises a step of printing charge strip by terminal printer.
The invention has the beneficial effects as follows:
1, order and settlement process by client by Self-help ordering settlement terminal machine complete independently, without waiter, order one to one, also without going to foreground to settle accounts separately after the end of having a dinner, human resources have not only been saved, intelligent degree is high, and for dining room, saved the cost of changing menu, menu also can upgrade according to demand at any time;
2, Self-help ordering settlement terminal machine is ordered in conjunction with voice and touch is ordered, and facilitates the client of different physique, as blind person, deaf-mute, normal person, for diner provides better experience, in conjunction with voice message and display reminding, simple to operate, applied widely;
4, each client can order by a plurality of Self-help ordering settlement terminal machines simultaneously, has improved the efficiency of ordering, and has improved dining room efficiency of operation;
5, the order of ordering is delivered to kitchen without waiter, by communication network, is directly sent to kitchen, has not only improved work efficiency, and has guaranteed that the priority of having a dinner is orderly.
Accompanying drawing explanation
Fig. 1 is system architecture diagram of the present invention;
Fig. 2 is the structured flowchart of Self-help ordering settlement terminal machine;
Fig. 3 is method flow diagram of the present invention.
Embodiment
Below in conjunction with accompanying drawing, technical scheme of the present invention is described in further detail, but protection scope of the present invention is not limited to the following stated.
As shown in Figure 1, self-service ordering and settlement system, it comprises foreground host, is positioned at order reception device and at least one Self-help ordering settlement terminal group in kitchen, each Self-help ordering settlement terminal group comprises terminal device switch and at least one Self-help ordering settlement terminal machine, each Self-help ordering settlement terminal machine is connected with terminal device switch respectively, terminal device switch is connected with foreground host by communication network, and order reception device communicates with foreground host and terminal device switch respectively by communication network.
As shown in Figure 2, described Self-help ordering settlement terminal machine comprises microprocessor, touch display screen, microphone, voice recognition chip, settlement module and loudspeaker, microphone is connected with microprocessor by voice recognition chip, and touch display screen, settlement module and loudspeaker are connected with microprocessor respectively.Settlement module is according to diner's the order clearing consumption charge of ordering, and loudspeaker is used for realizing voice broadcast function.
Described Self-help ordering settlement terminal machine also comprises that terminal printer is connected with the data output end of microprocessor for printing the terminal printer of charge strip.Diner can print charge strip voluntarily by Self-help ordering settlement terminal according to demand.
Described Self-help ordering settlement terminal machine also comprises service button, be arranged on Self-help ordering settlement terminal machine fuselage, service button is directly connected with microprocessor, in ordering process or settlement process, client encounters problems, in the time of need requesting help, can click respective service button, to foreground host, send the information on services of seeking help, utter a sound waiter.Without going to separately foreground to request help, realized hommization Intelligent Service.
Self-service order and settlement system also comprises and is positioned at kitchen for printing the kitchen printer of the order of ordering and being placed in outside kitchen for showing the LED display of O/No. and vegetable information, kitchen printer is connected with order reception device respectively with LED display.Kitchen printer, for printing the order of ordering, supplies kitchen staff to check, the display screen that kitchen staff also can carry by order reception device is checked the order of ordering.
Self-service order and settlement system also comprises the foreground printer that is positioned at foreground, foreground printer is connected with foreground host, facilitates supvr to print according to demand related data.
As shown in Figure 3, a kind of self-service method of ordering and settling accounts, it comprises the steps:
S1: client is clicked and entered the interface of ordering by Self-help ordering settlement terminal machine;
S2: select according to demand the mode of ordering, this mode of ordering comprises that voice are ordered and touch is ordered;
S3: client orders; Comprise following sub-step:
Client carries out voice and orders:
S301: client says the pre-menu name of selecting or vegetable key word by microphone;
S302: voice recognition chip typing voice signal, after the voice signal pre-service receiving, carry out feature extraction, automatically identify the said menu name of client or vegetable key word, automatically report and show that put vegetable name or vegetable key word are for client's confirmation;
S303: after client confirms, the vegetable name that Self-help ordering settlement terminal machine automatic input client selects, forms menu list and show, reports by loudspeaker simultaneously, returns to step S301, repeats, until put;
S304: generate menu, show and voice broadcast by touch display screen;
Client touches and orders:
S311: input menu name or the vegetable key word of selecting in advance by touch display screen;
S312: Self-help ordering settlement terminal machine, according to menu name or the vegetable key word of client's input, shows corresponding vegetable, picture and detailed character introduction;
S313: client independently selects according to demand suitable vegetable and confirms, returns to S311, repeats, until put;
S314: generate menu, show by touch display screen;
S4: Self-help ordering settlement terminal machine Automatic-settlement menu total expenses, settlement module clears out total expense of having a dinner according to the vegetable unit price prestoring and client's menu;
S5: client pays the expense of having a dinner, after having paid, Self-help ordering settlement terminal machine generates the order of ordering, and is sent to foreground host and is placed in the order reception device in kitchen by communication network.
Step S302 is not when said menu name has, and Self-help ordering settlement terminal machine shows and reports similar vegetable and clicks for client.
Step S312 is not when the menu name of input has, and Self-help ordering settlement terminal machine shows that similar vegetable clicks for client.
The mode paying described in step S5 comprises following several: 1. by brush member card, pay; 2. by paying in cash.
Step S5, after customer payment completes, also comprises a step of printing charge strip by terminal printer.
Claims (4)
1. the self-service method of ordering and settling accounts, is characterized in that: it comprises the steps:
S1: client is clicked and entered the interface of ordering by Self-help ordering settlement terminal machine;
S2: select according to demand the mode of ordering, this mode of ordering comprises that voice are ordered and touch is ordered;
S3: client orders; Comprise following sub-step:
Client carries out voice and orders:
S301: client says the pre-menu name of selecting or vegetable key word by microphone;
S302: voice recognition chip typing voice signal, after the voice signal pre-service receiving, carry out feature extraction, automatically identify the said menu name of client or vegetable key word, automatically report and show that put vegetable name or vegetable key word are for client's confirmation;
S303: after client confirms, the vegetable name that Self-help ordering settlement terminal machine automatic input client selects, forms menu list and show, reports by loudspeaker simultaneously, returns to step S301, repeats, until put;
S304: generate menu, show and voice broadcast by touch display screen;
Client touches and orders:
S311: input menu name or the vegetable key word of selecting in advance by touch display screen;
S312: Self-help ordering settlement terminal machine, according to menu name or the vegetable key word of client's input, shows corresponding vegetable, picture and detailed character introduction;
S313: client independently selects according to demand suitable vegetable and confirms, returns to S311, repeats, until put;
S314: generate menu, show by touch display screen;
S4: Self-help ordering settlement terminal machine Automatic-settlement menu total expenses, settlement module clears out total expense of having a dinner according to the vegetable unit price prestoring and client's menu;
S5: client pays the expense of having a dinner, after having paid, Self-help ordering settlement terminal machine generates the order of ordering, and is sent to foreground host and is placed in the order reception device in kitchen by communication network.
2. a kind of self-service method of ordering and settling accounts according to claim 1, is characterized in that: step S302 is not when said menu name has, and Self-help ordering settlement terminal machine shows and reports similar vegetable and clicks for client.
3. a kind of self-service method of ordering and settling accounts according to claim 1, is characterized in that: the mode paying described in step S5 comprises following several: 1. by brush member card, pay; 2. by paying in cash.
4. a kind of self-service method of ordering and settling accounts according to claim 1, is characterized in that: step S5, after customer payment completes, also comprises a step of printing charge strip by terminal printer.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201310564856.7A CN103632317A (en) | 2013-11-14 | 2013-11-14 | Method for self-service ordering and clearing |
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| CN201310564856.7A CN103632317A (en) | 2013-11-14 | 2013-11-14 | Method for self-service ordering and clearing |
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| CN103632317A true CN103632317A (en) | 2014-03-12 |
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| CN201310564856.7A Pending CN103632317A (en) | 2013-11-14 | 2013-11-14 | Method for self-service ordering and clearing |
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Cited By (29)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104077731A (en) * | 2014-07-02 | 2014-10-01 | 浙江大学 | Self-service ordering settlement device and using method thereof |
| CN104463722A (en) * | 2014-12-01 | 2015-03-25 | 北京云知声信息技术有限公司 | Method and system for achieving intelligent voice dish ordering |
| CN105022554A (en) * | 2015-07-22 | 2015-11-04 | 程强 | Self-help ordering image display method and system |
| CN105184555A (en) * | 2015-10-22 | 2015-12-23 | 携程计算机技术（上海）有限公司 | Ordering and payment processing system and method |
| CN105654367A (en) * | 2016-02-24 | 2016-06-08 | 江苏木盟智能科技有限公司 | Shopping device and method |
| CN106022991A (en) * | 2016-07-06 | 2016-10-12 | 长春理工大学 | Multifunctional self-service dish ordering machine and dish ordering method |
| CN106067147A (en) * | 2016-06-24 | 2016-11-02 | 包永祥 | A kind of Self-service order system and method |
| WO2017012081A1 (en) * | 2015-07-22 | 2017-01-26 | 程强 | Image display method and system in self-service food ordering |
| CN106780170A (en) * | 2015-11-23 | 2017-05-31 | 芋头科技（杭州）有限公司 | The method of ordering and system of a kind of speech recognition |
| CN106934733A (en) * | 2017-02-17 | 2017-07-07 | 安徽金猫数字科技有限公司 | A kind of voice ordering system |
| CN106952187A (en) * | 2017-03-22 | 2017-07-14 | 陈秀成 | A kind of intelligent management system of ordering dishes |
| CN107103564A (en) * | 2017-05-15 | 2017-08-29 | 河北建筑工程学院 | Self-help ordering method and terminal device |
| CN107665468A (en) * | 2017-09-28 | 2018-02-06 | 朱喜 | Method of ordering, device, terminal device and system |
| WO2018023796A1 (en) * | 2016-08-05 | 2018-02-08 | 王志强 | Speech recognition ordering method and ordering system |
| WO2018023795A1 (en) * | 2016-08-05 | 2018-02-08 | 王志强 | Method for canceling voice dish record, and ordering system |
| CN108985971A (en) * | 2017-05-31 | 2018-12-11 | 贺州思通信息技术有限公司 | A kind of restaurant system for helping disabled person to have dinner |
| CN109087010A (en) * | 2018-08-09 | 2018-12-25 | 杭州任你说智能科技有限公司 | A kind of meal ordering system based on voice and large-size screen monitors interaction |
| CN109242596A (en) * | 2018-08-01 | 2019-01-18 | 北京辰森世纪科技股份有限公司 | Method of ordering and device |
| CN109343817A (en) * | 2018-09-10 | 2019-02-15 | 阿里巴巴集团控股有限公司 | The application method and device and electronic equipment of Self-Service |
| CN109979447A (en) * | 2019-01-25 | 2019-07-05 | 广州富港万嘉智能科技有限公司 | The location-based control method of ordering of one kind, electronic equipment and storage medium |
| CN110009434A (en) * | 2019-05-10 | 2019-07-12 | 陕西中建建乐智能机器人有限公司 | A kind of multi-function robot ordered for dining room |
| CN110097716A (en) * | 2019-05-14 | 2019-08-06 | 黄耀 | Speech-sound intelligent point list service and cash register |
| CN110298724A (en) * | 2019-05-22 | 2019-10-01 | 深圳壹账通智能科技有限公司 | It orders recommended method, device, computer equipment and storage medium |
| CN110503422A (en) * | 2019-07-19 | 2019-11-26 | 广州磐众智能科技有限公司 | A kind of processing method, system and the storage medium of data of ordering |
| CN110782303A (en) * | 2018-07-13 | 2020-02-11 | 东芝泰格有限公司 | Order system, order terminal, information processing method, storage medium, and device |
| CN111325523A (en) * | 2020-02-29 | 2020-06-23 | 重庆百事得大牛机器人有限公司 | Legal assistance qualification determination management system and method |
| CN111489001A (en) * | 2019-01-25 | 2020-08-04 | 四川合一视讯科技有限公司 | Hotel intelligent management system based on Internet of things |
| CN111899442A (en) * | 2020-08-17 | 2020-11-06 | 中国银行股份有限公司 | Method and device for blind self-service handling of banking business |
| CN110782303B (en) * | 2018-07-13 | 2024-04-26 | 东芝泰格有限公司 | Ordering system, ordering terminal, information processing method, storage medium, and apparatus |
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Cited By (29)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104077731A (en) * | 2014-07-02 | 2014-10-01 | 浙江大学 | Self-service ordering settlement device and using method thereof |
| CN104463722A (en) * | 2014-12-01 | 2015-03-25 | 北京云知声信息技术有限公司 | Method and system for achieving intelligent voice dish ordering |
| CN105022554A (en) * | 2015-07-22 | 2015-11-04 | 程强 | Self-help ordering image display method and system |
| WO2017012081A1 (en) * | 2015-07-22 | 2017-01-26 | 程强 | Image display method and system in self-service food ordering |
| CN105184555A (en) * | 2015-10-22 | 2015-12-23 | 携程计算机技术（上海）有限公司 | Ordering and payment processing system and method |
| CN106780170A (en) * | 2015-11-23 | 2017-05-31 | 芋头科技（杭州）有限公司 | The method of ordering and system of a kind of speech recognition |
| CN105654367A (en) * | 2016-02-24 | 2016-06-08 | 江苏木盟智能科技有限公司 | Shopping device and method |
| CN106067147A (en) * | 2016-06-24 | 2016-11-02 | 包永祥 | A kind of Self-service order system and method |
| CN106022991A (en) * | 2016-07-06 | 2016-10-12 | 长春理工大学 | Multifunctional self-service dish ordering machine and dish ordering method |
| WO2018023795A1 (en) * | 2016-08-05 | 2018-02-08 | 王志强 | Method for canceling voice dish record, and ordering system |
| WO2018023796A1 (en) * | 2016-08-05 | 2018-02-08 | 王志强 | Speech recognition ordering method and ordering system |
| CN106934733A (en) * | 2017-02-17 | 2017-07-07 | 安徽金猫数字科技有限公司 | A kind of voice ordering system |
| CN106952187A (en) * | 2017-03-22 | 2017-07-14 | 陈秀成 | A kind of intelligent management system of ordering dishes |
| CN107103564A (en) * | 2017-05-15 | 2017-08-29 | 河北建筑工程学院 | Self-help ordering method and terminal device |
| CN108985971A (en) * | 2017-05-31 | 2018-12-11 | 贺州思通信息技术有限公司 | A kind of restaurant system for helping disabled person to have dinner |
| CN107665468A (en) * | 2017-09-28 | 2018-02-06 | 朱喜 | Method of ordering, device, terminal device and system |
| CN110782303A (en) * | 2018-07-13 | 2020-02-11 | 东芝泰格有限公司 | Order system, order terminal, information processing method, storage medium, and device |
| CN110782303B (en) * | 2018-07-13 | 2024-04-26 | 东芝泰格有限公司 | Ordering system, ordering terminal, information processing method, storage medium, and apparatus |
| CN109242596A (en) * | 2018-08-01 | 2019-01-18 | 北京辰森世纪科技股份有限公司 | Method of ordering and device |
| CN109087010A (en) * | 2018-08-09 | 2018-12-25 | 杭州任你说智能科技有限公司 | A kind of meal ordering system based on voice and large-size screen monitors interaction |
| CN109343817A (en) * | 2018-09-10 | 2019-02-15 | 阿里巴巴集团控股有限公司 | The application method and device and electronic equipment of Self-Service |
| CN111489001A (en) * | 2019-01-25 | 2020-08-04 | 四川合一视讯科技有限公司 | Hotel intelligent management system based on Internet of things |
| CN109979447A (en) * | 2019-01-25 | 2019-07-05 | 广州富港万嘉智能科技有限公司 | The location-based control method of ordering of one kind, electronic equipment and storage medium |
| CN110009434A (en) * | 2019-05-10 | 2019-07-12 | 陕西中建建乐智能机器人有限公司 | A kind of multi-function robot ordered for dining room |
| CN110097716A (en) * | 2019-05-14 | 2019-08-06 | 黄耀 | Speech-sound intelligent point list service and cash register |
| CN110298724A (en) * | 2019-05-22 | 2019-10-01 | 深圳壹账通智能科技有限公司 | It orders recommended method, device, computer equipment and storage medium |
| CN110503422A (en) * | 2019-07-19 | 2019-11-26 | 广州磐众智能科技有限公司 | A kind of processing method, system and the storage medium of data of ordering |
| CN111325523A (en) * | 2020-02-29 | 2020-06-23 | 重庆百事得大牛机器人有限公司 | Legal assistance qualification determination management system and method |
| CN111899442A (en) * | 2020-08-17 | 2020-11-06 | 中国银行股份有限公司 | Method and device for blind self-service handling of banking business |
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Application publication date: 20140312 |