CN100438509C - Method for realizing unified information intelligent route and system thereof - Google Patents
Method for realizing unified information intelligent route and system thereof Download PDFInfo
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- CN100438509C CN100438509C CNB2005100631283A CN200510063128A CN100438509C CN 100438509 C CN100438509 C CN 100438509C CN B2005100631283 A CNB2005100631283 A CN B2005100631283A CN 200510063128 A CN200510063128 A CN 200510063128A CN 100438509 C CN100438509 C CN 100438509C
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Abstract
The present invention discloses a method for realizing a unified message intelligent route, which comprises that a unified message server triggers a call-in message session to a processing unit of the unified message intelligent route; the processing unit of the unified message intelligent route triggers intelligent route service, and forms one or a plurality of intelligent route triggering conditions of the current call-in message session according to current time, presented information of a called user, attributes of the call-in call and an attribute identification of the called user which are obtained from the call-in message session. The processing unit of the unified message intelligent route matches the intelligent route triggering conditions of the current call-in session message with preset intelligent route triggering conditions to obtain one or a plurality of intelligent route policies, and then returns the intelligent route policies to the unified message server. The intelligent route policies comprise one or a plurality of intelligent route contact modes, and the unified message server controls call-in session messages according to the intelligent route contact modes in the obtained intelligent route policies. The present invention also discloses a system for realizing the unified message intelligent route.
Description
Technical field
The present invention relates to the route technology of the communications field, relate in particular to a kind of implementation method and system thereof of unified message intelligence route.
Background technology
Traditional various types of messages is used, as instant message (IM), short message (SMS), Multimedia Message (MMS), Email (email), speech message (voice mail), fax (FAX), beep-page message (Paging) etc., each have different application networks.In order effectively to integrate the obtain manner of these several message, a kind of unified message business (Unified Messaging) has appearred in industry at present, the various messenger service of enjoying respectively by telephone network, paging network, mobile network and the Internet etc. are in the past merged, make the user obtain message, as can speech message being sent to the user as Email attachment by Email by any-mode from various approach.
Briefly, the mailbox that can regard the unified message system as an integration, it can store and transmit the various types of message from various terminals, as instant message, short message, Multimedia Message, Email, speech message, fax and Paging beep-page message etc., the user can receive and dispatch above message by equipment such as phone, facsimile machine, PC (by the Internet network), mobile phone, beep-pagers whenever and wherever possible.
But, the application scenarios of current unified message business is still limited, what pay close attention to is the conversion of variety classes message, providing a kind of system architecture of comparatively solidifying uses, such as by a unified message E-mail address is provided to the user, all message that receive all are converted to the Email Email and offer the user, and lacking to above various types of messages provides a kind of intelligentized routing policy complete, that customize in advance, mainly show following several respects:
1, is mainly the conversion that incoming call message provides variety classes message, lacks other effective contact method, change calling etc. as message forwarding, message.
2, shortage is based on the processing of the unified message of all possible presentation information of purpose user, and the combination of shortage and other related application, as can not be in conjunction with presenting (Presence) information and calling out in real time control etc., therefore have just to lack the user is further segmented satisfying of demand, such as the user drive the way in, be inconvenient to check short message, the short message that hope can be sent out family member transfers calling to, answers by vehicle carried mobile phone.
3, lack for groups of users such as Centrex group, generation and answer the processing that group provides unified message, lack based on the called attribute-bit of difference such as destination address, some kinds called under the multiple intelligent routing strategy of certain genre cluster group numbers.
Summary of the invention
In view of this, the invention provides the implementation method and the system thereof of a kind of unified message intelligence route, have the problem that route contact method and intelligent routing strategy are few and fail to make full use of user state information in the existing unified message business to solve.
Realize that technical scheme of the present invention is as follows:
A kind of implementation method of unified message intelligence route, this method comprises the steps:
A, unified message server are triggered to unified message intelligence routing processing unit with the incoming call message session;
B, unified message intelligence routing processing unit triggers intelligent routing service, obtains the one or more intelligent route trigger condition that called attribute-bit, incoming call message attributes, called presentation information and current time form current incoming call message session according to described incoming call message session;
C, unified message intelligence routing processing unit mate the intelligent route trigger condition that presets with the intelligent route trigger condition of current incoming call message session, obtain one or more intelligent routing strategys and return to the unified message server, described intelligent routing strategy comprises one or more intelligent route contact methods;
D, unified message server are controlled described incoming call message session according to the intelligent route contact method in the intelligent routing strategy that obtains.
Wherein:
In the steps A, described unified message server is only when receiving the initial incoming call request message of described incoming call message session, or when only after described incoming call message session is breathed out by former route contact method, receiving failure response message to this incoming call message session, this incoming call message session is triggered to unified message intelligence routing processing unit.
To same incoming call message session, described unified message intelligence routing processing unit only triggers once intelligent routing service when receiving the initial incoming call request message of this incoming call message session; Perhaps only when receiving the first failure response message of this incoming call message session, trigger once intelligent routing service; Perhaps service application failure at the initial incoming call request message that receives this incoming call message session and after triggering intelligent routing service, and only when receiving corresponding failure response message, trigger once intelligent routing service again.
Among the step B, described called attribute-bit is destination address or certain called affiliated customer group group number; Described incoming call message attributes is one or more combinations in calling address, incoming call type of message, the content media type; Described called presentation information is called demonstration presentation information and one or both combinations in the implicit expression presentation information; Described unified message intelligence routing processing unit is formed a described intelligent route trigger condition with described called attribute-bit, incoming call message attributes, called presentation information and current time; Or described unified message intelligence routing processing unit is respectively with a plurality of different described called attribute-bits, identical incoming call message attributes, and identical called presentation information is formed a plurality of different intelligent route trigger conditions with the identical current time.
Described intelligent route contact method comprises: keep incoming call mode, message forwarding, message to change calling, message cluster transmition, refusal incoming call and automatic message and reply.
A kind of system that realizes unified message intelligence route, comprise the unified message server that is used to receive and dispatch and change the incoming call message session, the unified message intelligence routing processing unit that is connected with described unified message server, the user's presentation information processing unit that is connected with this unified message intelligence routing processing unit;
Described user's presentation information processing unit is used to collect and issue user's presentation information, and offers described unified message intelligence routing processing unit;
Described unified message server is used for the incoming call message session is triggered to unified message intelligence routing processing unit, and controls described incoming call message session according to the intelligent routing strategy that obtains;
Described unified message intelligence routing processing unit, be used to trigger intelligent routing service, obtain the one or more intelligent route trigger condition that called attribute-bit, incoming call message attributes, called presentation information and current time form current incoming call message session according to described incoming call message session, the intelligent route trigger condition of current incoming call message session is mated the intelligent route trigger condition that presets, obtain one or more intelligent routing strategys and return to the unified message server.
Adopt the present invention, can make certain type the message session of specifying purpose to one, as SMS, MMS, IM, email, voice mail, FAX, Paging, can get in touch by a kind of or some kinds of contact methods that the purpose user customizes in advance, as long as the purpose user is ready, can make incoming call message set up successful session contact, can set up effectively and get in touch, have great convenience for the user according to its current contact method and incoming call breath of may obtaining by its wish and current scene.
Adopt the present invention, the user can be the different routing policy of incoming call message design of appointment very easily, such as: the user is in the way of driving, be inconvenient to check short message, wish that the short message that family member can be sent out transfers calling to, answer by vehicle carried mobile phone, then the user can be by the demonstration presentation information " I am driving " of SIP PUBLISH issue oneself, and the record of user's unified message intelligence routing service tables of data is set, the calling address of wherein incoming call message attributes is set to family member's phone number, the incoming call type of message of incoming call message attributes is set to short message, called presentation information is set to " I am driving ", and contact method is set to message changes calling.
Description of drawings
Fig. 1 realizes the system schematic of unified message intelligence route for the present invention;
Fig. 2 is a flow chart of the present invention.
Embodiment
The present invention is to a message session of specifying purpose, as SMS, MMS, IM, email, voice mail, FAX, Paging etc., provide based on multiple called attribute-bit, calling attribute, called presentation information and the unified message of current time intelligence routing service, make one or more route contact methods in its intelligent routing strategy that can customize in advance by the purpose user handle incoming call message sessions, till the contact method control of certain contact application success (automatic message reply except) or all customizations finishes.When message is set up merit, can notify the purpose user by the mode of customization in advance.The present invention is based on the unified message system, and the various type of messages that caused by unified message intelligence routing service are changed the conversion of the content media that comprises that message is carried mutually, belongs to the technology of unified message system, not within the description of the invention scope
The system of consulting realization unified message intelligence shown in Figure 1 road business comprises unified message server, unified message intelligence routing processing unit and user's presentation information processing unit.Wherein:
The unified message server provides the unified message business, and functions such as the conversion of processing various types of messages, transmission generally are independently physical equipments.
Unified message intelligence routing processing unit is the host environment that the intelligent routing service logic control of unified message is provided for the user, can be an independently physical equipment, and as certain application server, this moment, interface I1 was initial session protocol (SIP) interface; Also can reside in the unified message server apparatus, this moment, interface I1 was self-defining internal interface.
User's presentation information processing unit is collected, issue user's presentation information, for unified message intelligence routing service provides professional control necessary user's presentation information, comprise showing presentation information and implicit expression presentation information, and be a logic function network element.Independently physical equipment is as presenting (Presence) server can be one, and this moment, interface I2 was the SIP interface, by certain mode user's presentation information was sent to unified message intelligence routing processing unit; Also can reside in the unified message intelligence routing processing unit, this moment, interface I2 was self-defining internal interface.
Purpose of description user of the present invention has discernible unique public identifier in the communication network under incoming call message, i.e. destination address, and this sign can be a subscriber phone number, a URL address, a fax number etc.
In the present invention, called attribute-bit can be destination address or certain called affiliated genre cluster group number, and called attribute-bit and incoming call message attributes, called presentation information and current time are formed intelligent route trigger condition.The corresponding relation that has one-to-many between intelligence route trigger condition and the intelligent route contact method, intelligent route contact method include but not limited to keep incoming call mode, message forwarding, message to change calling, message cluster transmition, refusal incoming call and moving acknowledgement messaging.
Unified message intelligence routing processing unit receives the message from the interface I1 protocol format of unified message server, therefrom can obtain and note destination address.Processing unit is by certain mode search purposes attribute of user tables of data, obtains and note certain genre cluster group number under effective existence called, answers group group number etc. as Centrex group number, generation.Wherein, in generation, answered group and is meant that all users can be by certain mode for answering the incoming call message session in the group.
Unified message intelligence routing processing unit receives the message from the interface I1 protocol format of unified message eye affair device, can obtain and note the incoming call message attributes, this message attributes can be a kind of or some kinds of combinations in calling address, incoming call type of message, the content media type etc.The incoming call type of message comprises SMS, MMS, IM, email, voice mail, FAX, Paging etc., and the content media type comprises text, audio frequency, video, picture etc.
Called presentation information among the present invention can be purpose user's demonstration presentation information, one or both combinations in the implicit expression presentation information.Show that presentation information is meant that the user passes through the presentation information of certain mode to the network issue, as issuing to network from user terminal by the SIP PUBLISH, presentation information is carried in the SIPPUBLISH message; The implicit expression presentation information is meant the current natural presentation information in network of user terminal, as call state, network site of living in etc.The method that unified message intelligence routing processing unit obtains user's presentation information includes but not limited to:
A, carry the message of user issue or natural presentation information, as SIP PUBLISH, call-signaling message, network registry message, network logout message etc., be toggled to processing unit by certain mode, processing unit obtains and notes user's presentation information from message.Be that unified message intelligence routing processing unit itself has user's presentation information processing unit characteristic.
B, user's presentation information is unified maintenance management by the Presence in the network (presenting) server, and processing unit is subscribed to required user's presentation information to presence server, as by SIP SUBSCRIBE message subscribing; Presence server is when receiving that subscribe message or user's presentation information change, and the presentation information of notifier processes unit users is as notifying by the SIP NOTIFY.
Use unified message intelligence routing service, purpose user must customize intelligent route trigger condition and corresponding intelligent route contact method at first in advance.General, intelligent route trigger condition and intelligent route contact method can be designed as the data form form, are called unified message intelligence routing service tables of data.Because called attribute-bit can be chosen as destination address or certain called affiliated certain genre cluster group number (as Centrex group's group number, for answering group group number etc.), therefore actual will have many unified message intelligence routing service tables of data to exist, and being called user's unified message intelligence routing service tables of data, Centrex group's unified message can route business datum table, generation answers group unified message intelligence routing service tables of data etc.Be respectively the design example (these two routing service tables of data do not show all possible table field, unique format that neither these two forms) of user's unified message intelligence routing service tables of data and Centrex group's unified message intelligence routing service tables of data below.
Wherein, processing sequence number is the Arabic numerals since 1, the priority processing sequence of some kinds of contact methods of expression intelligent routing strategy, six kinds of intelligent route contact methods have been provided in the example, purpose user is every to be provided with a table record, can only select a kind of contact method, promptly intelligent route trigger condition adds a processing sequence and number only mates a kind of contact method, and a kind of message that may exist is set up successful advice method.Message is set up successful advice method and is comprised corresponding Notify Address, and advice method can be a kind of in IM instant message, SMS short message, beep-page message (Paging), the Messages-Waiting indication (MWI) etc.
To identical intelligent route trigger condition, some kinds of contact methods that form by processing sequence number serial connection are promptly formed the intelligent routing strategy of a correspondence.
Purpose user is provided with above-mentioned different unified message intelligence routing service tables of data by the wish of certain mode basis oneself, and list data is loaded on unified message intelligence routing processing unit.
Consult shown in Figure 2ly, realize that the detailed process of unified message intelligence route is as follows:
Step 10: the unified message server is unconditional or according to the appointment of static configuration data an incoming call message session is toggled to unified message intelligence routing processing unit.The incoming call message session can be message such as SMS, MMS, IM, email, voice mail, FAX, Paging.
The unified message server is being received the initial incoming call request message of incoming call message session, when perhaps the unified message server is handled the incoming call message session by former contact method after, receiving corresponding failure response message, become the message of interface I1 protocol format to be sent to unified message intelligence routing processing unit with triggering message translation.
Step 11: unified message intelligence routing processing unit triggers intelligent routing service, from incoming call message, obtain destination address and incoming call message attributes (as calling address, content media type, incoming call type of message etc.), according to destination address search purposes attribute of user tables of data to obtain the dissimilar group group number under effectively called, as Centrex group's group number, for answering group group number.Called presentation information, current time that processing unit utilizes destination address, incoming call message attributes, obtain by user's presentation information processing unit are formed intelligent route trigger condition; If group's group number also utilized some kinds of different group's group numbers, incoming call message attributes, called presentation information and current time to form some kinds of different intelligent trigger conditions under the purpose user also had effectively.
To same incoming call message session, the trigger point that unified message intelligence routing processing unit triggers the calling intelligent routing service only is one of following three kinds of modes:
(1) only when processing unit is received the initial request message of I1 interface type of this incoming call session correspondence, triggers once intelligent routing service;
(2) only when processing unit is received the failed message of I1 interface type of the first failure response message of this incoming call session correspondence, trigger once intelligent routing service;
(3) when processing unit is received the initial request message of I1 interface type of this incoming call session correspondence, trigger once intelligent routing service after the service application failure, then only when the failed message of the I1 interface type of the first failure response message correspondence of receiving this incoming call session, trigger once again.
Step 12: unified message intelligence routing processing unit mates the intelligent route trigger condition of current incoming call message session and the intelligent route trigger condition that presets in the unified message intelligence routing service tables of data, obtains corresponding intelligent routing strategy and offers the unified message server.
Because the present invention allows called attribute-bit to exist simultaneously with destination address, some kinds of called affiliated certain genre cluster group numbers, therefore to same incoming call message session, may have a plurality of intelligent route trigger conditions simultaneously.When unified message intelligence routing processing unit triggers intelligent routing service, will be with different called attribute-bits, identical incoming call message attributes and called presentation information and current time, go to travel through coupling the trigger condition that might exist, to same incoming call conversation message, when the inquiry of unified message intelligence routing processing unit obtains a plurality of intelligent routing strategy, handle each routing policy or only handle highest-ranking routing policy by the priority of agreement or configuration by the sequencing of agreement or configuration.
As above shown in the table, unified message intelligence routing processing unit is with destination address, incoming call message attributes, called presentation information and current time inquiring user unified message intelligence routing service tables of data, and successful inquiring obtains user's intelligent routing strategy; Group's group number under if the purpose user also has effectively, as Centrex group number, then with Centrex group number, incoming call message attributes, called presentation information and current time inquiry Centrex group unified message intelligence routing service tables of data, successful inquiring obtains Centrex colony intelligence routing policy.
Unified message intelligence routing processing unit is to unified message server transmission interface I1 kind of message and carry intelligent route contact method and the successful advice method of the presumable message foundation of this contact method, and the mode of carrying includes but not limited to:
A, a message are carried the intelligent route contact method that all customize in advance, and presumable advice method;
B, processing unit carry a kind of contact method by the order that customizes an in advance message successively, and the advice method of the presumable correspondence of this contact method.If the unified message server carries out this contact method control failure, become I1 interface type message to be sent to processing unit the failure response message translation, processing unit sends a message in order and carries down a kind of contact method again, till certain contact application success (automatic message reply except) or all pre-customized contact methods controls finish.
Step 13: the unified message server parses is carried the message of intelligent route contact method, and in view of the above the incoming call message session is carried out control corresponding, till certain contact application success (automatic message reply except) or all pre-customized contact methods controls finish.
The unified message server is by intelligent routing strategy control incoming call message session the time, if the success of certain contact application (automatic message reply except), then stop this unified message intelligence routing service, even also have the not control of other pre-customized contact method or other intelligent routing strategy thereafter; If handle also neither one contact application success of last a kind of route contact method in the routing policy (automatic message reply except), this moment is if also have other intelligent routing strategy to need to handle, then continue to handle other intelligent routing strategy, otherwise stop this unified message intelligence routing service.
When message was set up successfully, the unified message server is set up successful advice method notice purpose user by the message of route contact method correspondence therewith the message incoming call, reminds it in time to check.Can notify the purpose user by instant message (IM), short message (SMS), beep-page message (Paging), Messages-Waiting indication modes such as (MWI).Such as, the unified message server has been set up a voice mail voice mail for the purpose user, can pass through the short message notification user.
Processing spec to above-mentioned each intelligent route contact method is as follows:
1, the purpose user is provided with in intelligent routing strategy and keeps incoming call mode contact method, and expression is directly with the original contact method route of incoming call message by its indication.The unified message server is not done any change to incoming call message, handles by original contact method of its indication, sets up successfully or fails until incoming call message.
2, the purpose user is provided with the message forwarding contact method in intelligent routing strategy, change destination address and corresponding one by one preceding commentaries on classics type of message before comprising one or several, before to change type of message can be a kind of among SMS, MMS, IM, email, voice mail, FAX, the Paging etc., expression is changeed destination address by being provided with before order before goes to incoming call message successively, before certain, change destination address and receive successfully, or it is unreachable to change destination address before all.The unified message server changes destination address and corresponding preceding commentaries on classics type of message before handling each in order successively, judge at first whether the incoming call type of message is identical with preceding commentaries on classics type of message, if it is inequality, change type of message before then the incoming call type of message being converted to, comprise the conversion of necessary content media type; If identical then the needs changes.The unified message server changes destination address forward and initiates new message session request, sets up successfully until message session; Or all preceding commentaries on classics destination addresses are unreachable.
Wherein, if preceding commentaries on classics type of message is not supported the content media type that incoming call message is carried, the unified message server judges whether the content media type can be changed the back and be supported by preceding commentaries on classics type of message, if can support, then the unified message server is changed accordingly, as being that text, content text are converted to voice etc. with the content speech conversion, the unified message server can apply for that automatic speech recognition (ASR) media resource or Text To Speech (TTS) media resource change accordingly; If can't change support, the content media type of carrying as incoming call message is a picture, before to change type of message be SMS, the unified message server indicates uniform resource locator (URL) chained address of former incoming call message content medium in can the preceding commentaries on classics message content after translating.
3, the purpose user is provided with message in intelligent routing strategy changes the calling contact method, comprise one to several call numbers, show that the voice medium after incoming call message carried or change sets up media channel with call number successively by order is set, receive successfully until certain call number, or the all-calls number is unreachable.The unified message server makes a call to call number in order successively, after the call number terminal responds and the voice that carry of incoming call message or carry the content conversion after voice set up media channel, listen verbal announcement; Or the all-calls number is unreachable.Wherein, if the content media type of incoming call message is a text, then unified message server first to file TTS media resource is converted to voice with content of text.
4, the purpose user is provided with the message cluster transmition contact method in intelligent routing strategy, comprise several mass-sending destination addresses and corresponding one by one pocket transmission news type, the pocket transmission news type can be a kind of among SMS, MMS, IM, email, voice mail, FAX, the Paging etc., expression goes to all preceding commentaries on classics destination addresses with incoming call message simultaneously, receives successfully or fails until preceding commentaries on classics destination address.The unified message server is handled all mass-sending destination addresses and corresponding pocket transmission news type simultaneously, judge at first whether the incoming call type of message is identical with each pocket transmission news type, if it is inequality, then the incoming call type of message is converted to the pocket transmission news type, comprises the conversion of necessary content media type; If identical then the needs changes.The unified message server is simultaneously initiated new message session request respectively to all mass-sending destination addresses, sets up successfully or fails until message session.
Wherein, if the pocket transmission news type is not supported the content media type that incoming call message is carried, the unified message server judges whether the content media type can be changed the back and be supported by the pocket transmission news type, if can support, then the unified message server is changed accordingly, as being that text, content text are converted to voice etc. with the content speech conversion, the unified message server can apply for that automatic speech recognition (ASR) media resource or Text To Speech (TTS) media resource change accordingly; If can't change support, the content media type of carrying as incoming call message is a picture, the pocket transmission news type is SMS, and the unified message server indicates uniform resource locator (URL) chained address of former incoming call message content medium in can the pocket transmission news content after translating.
5, the purpose user is provided with refusal incoming call contact method in intelligent routing strategy, comprises some kinds of refusal rules, and the content of carrying as incoming call message comprises specific vocabulary etc., expression refusal incoming call message.The unified message server is directly refused incoming call message, this contact method application success.
6, the purpose user is provided with automatic message generation and answers contact method in intelligent routing strategy, comprises that the generation that the user imports answers message content, and the preassigned message content of incoming call message automatic replying is given in expression.The unified message server is directly answered message content to the generation of incoming call message answer user input, replys message content with incoming call message, this contact method application success.After automatic message is replied application success, if follow-up other the intelligent route contact method that still has is not processed, then continue these intelligent route contact methods of processed in sequence, until follow-up a kind of intelligent route contact method application success, perhaps all follow-up intelligent route contact methods all not application success then stop this intelligence routing service.
In the present invention, intelligent routing strategy is made up of the contact method that a kind of or some kinds of processing sequences customize in advance, the logic reasonability of the processing sequence position of each contact method both can be decided in its sole discretion when data are provided with custom service by the purpose user, and system does not add intervention; Also can be when data be provided with custom service, system provides the consistency desired result of data, condition verification in addition according to some agreement, as refuse the incoming call can only be as the last a kind of contact method in the intelligent routing strategy, and contact method can not be set to message when the content media type in the incoming call message attributes was set to picture changes and call out etc.
Same, system can also be by the consistency desired result of data, set up the reasonability of successful advice method according to the condition verification message of some agreement, be set to refuse when incoming call and automatic message are replied message to be set as contact method again and set up successful advice method; Message as incoming call type of message in the incoming call message attributes of intelligent route trigger condition and purpose user setting is set up successful advice method, cannot be identical.
Obviously, those skilled in the art can carry out various changes and modification to method of the present invention and not break away from the spirit and scope of the present invention.Like this, if of the present invention these are revised and modification belongs within the scope of claim of the present invention and equivalent technologies thereof, then the present invention also is intended to comprise these changes and modification interior.
Claims (14)
1, a kind of implementation method of unified message intelligence route is characterized in that this method comprises the steps:
A, unified message server are triggered to unified message intelligence routing processing unit with the incoming call message session;
B, unified message intelligence routing processing unit triggers intelligent routing service, obtains the one or more intelligent route trigger condition that called attribute-bit, incoming call message attributes, called presentation information and current time form current incoming call message session according to described incoming call message session;
C, unified message intelligence routing processing unit mate the intelligent route trigger condition that presets with the intelligent route trigger condition of current incoming call message session, obtain one or more intelligent routing strategys and return to the unified message server, described intelligent routing strategy comprises one or more intelligent route contact methods;
D, unified message server are controlled described incoming call message session according to the intelligent routing strategy that obtains.
2, the method for claim 1, it is characterized in that, in the steps A, described unified message server is only when receiving the initial incoming call request message of described incoming call message session, or when only after described incoming call message session is breathed out by former route contact method, receiving failure response message to this incoming call message session, this incoming call message session is triggered to unified message intelligence routing processing unit.
3, method as claimed in claim 2 is characterized in that, to same incoming call message session, described unified message intelligence routing processing unit only triggers once intelligent routing service when receiving the initial incoming call request message of this incoming call message session; Perhaps only when receiving the first failure response message of this incoming call message session, trigger once intelligent routing service; Perhaps service application failure at the initial incoming call request message that receives this incoming call message session and after triggering intelligent routing service, and only when receiving corresponding failure response message, trigger once intelligent routing service again.
4, the method of claim 1, it is characterized in that, among the step B, described called attribute-bit is destination address or certain called affiliated customer group group number, described incoming call message attributes is a calling address, the incoming call type of message, one or more combinations in the content media type, described called presentation information is called demonstration presentation information and one or both combinations in the implicit expression presentation information, and described unified message intelligence routing processing unit is with described called attribute-bit, the incoming call message attributes, called presentation information and current time are formed a described intelligent route trigger condition; Or described unified message intelligence routing processing unit is respectively with a plurality of different described called attribute-bits, identical incoming call message attributes, and identical called presentation information is formed a plurality of different intelligent route trigger conditions with the identical current time.
5, the method for claim 1 is characterized in that, if obtain to handle a plurality of intelligent routing strategys of described incoming call message session, then handles this incoming call message session by the sequencing of the intelligent routing strategy of arranging or disposing; Perhaps by agreement or the highest intelligent routing strategy of configuration preference level processing priority.
As each described method of claim 1 to 5, it is characterized in that 6, described intelligent route contact method comprises: keep incoming call mode, message forwarding, message to change calling, message cluster transmition, refusal incoming call and automatic message and reply.
7, method as claimed in claim 6 is characterized in that, if intelligent routing strategy has comprised multiple intelligent route contact method, then handles one by one by the processing sequence of the intelligent route contact method that customizes in advance.
8, method as claimed in claim 7, it is characterized in that, when handling the incoming call message session by described intelligent road strategy, if a kind of intelligent route contact method application success wherein or all intelligent route contact methods all not application success then stop this intelligence routing service.
9, method as claimed in claim 7, it is characterized in that, when if automatic message is replied application success, if follow-up other the intelligent route contact method that still has is not processed, then continue to handle, until follow-up a kind of intelligent route contact method application success, perhaps all follow-up intelligent route contact methods all not application success then stop this intelligence routing service.
10, method as claimed in claim 5, it is characterized in that, the message that also comprises intelligent route contact method correspondence in the described intelligent routing strategy is set up successful advice method, when if the incoming call message session is set up successfully by described certain intelligent route contact method, the unified message server adopts corresponding advice method notice purpose user.
11, method as claimed in claim 10 is characterized in that, described message is set up successful advice method and comprised: instant message IM, short message SMS, Paging beep-page message, Messages-Waiting indication MWI.
12, method as claimed in claim 10, it is characterized in that, among the step C, unified message intelligence routing processing unit carries all intelligent route contact methods by message and the pairing message of intelligent route contact method is set up successful advice method, perhaps, by the processing sequence of actual intelligent route contact method, message of every transmission carries a kind of intelligent route contact method and corresponding message is set up successful advice method.
13, a kind of system that realizes unified message intelligence route comprises the unified message server that is used to receive and dispatch and change the incoming call message session; It is characterized in that this system also comprises: the unified message intelligence routing processing unit that is connected with described unified message server, the user's presentation information processing unit that is connected with this unified message intelligence routing processing unit;
Described user's presentation information processing unit is used to collect and issue user's presentation information, and offers described unified message intelligence routing processing unit;
Described unified message server is used for the incoming call message session is triggered to unified message intelligence routing processing unit, and controls described incoming call message session according to the intelligent routing strategy that obtains;
Described unified message intelligence routing processing unit, be used to trigger intelligent routing service, obtain the one or more intelligent route trigger condition that called attribute-bit, incoming call message attributes, called presentation information and current time form current incoming call message session according to described incoming call message session, the intelligent route trigger condition of current incoming call message session is mated the intelligent route trigger condition that presets, obtain one or more intelligent routing strategys and return to the unified message server.
14, system as claimed in claim 13, it is characterized in that, described unified message server, unified message intelligence routing processing unit and user's presentation information processing unit are separate equipment, perhaps, described unified message intelligence routing processing unit is arranged in the described unified message server; Perhaps, described user's presentation information processing unit is arranged in the described unified message intelligence routing processing unit.
Priority Applications (8)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2005100631283A CN100438509C (en) | 2005-04-04 | 2005-04-04 | Method for realizing unified information intelligent route and system thereof |
| RU2007134860A RU2357380C1 (en) | 2005-03-16 | 2006-03-08 | Method and system for intelligent routing |
| PCT/CN2006/000344 WO2006097032A1 (en) | 2005-03-16 | 2006-03-08 | A method and system for implementing intelligent-route |
| BRPI0608514 BRPI0608514A2 (en) | 2005-03-16 | 2006-03-08 | method and system for intelligent routing |
| EP20060705730 EP1850572A4 (en) | 2005-03-16 | 2006-03-08 | A method and system for implementing intelligent-route |
| US11/845,611 US8374326B2 (en) | 2005-03-16 | 2007-08-27 | Method and system for intelligent routing |
| US13/363,971 US8625765B2 (en) | 2005-03-16 | 2012-02-01 | Method and system for intelligent routing |
| US14/089,256 US9020118B2 (en) | 2005-03-16 | 2013-11-25 | Method and system for intelligent routing |
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| CNB2005100631283A CN100438509C (en) | 2005-04-04 | 2005-04-04 | Method for realizing unified information intelligent route and system thereof |
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| CN1848819A CN1848819A (en) | 2006-10-18 |
| CN100438509C true CN100438509C (en) | 2008-11-26 |
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| CN101801038B (en) * | 2009-12-28 | 2014-04-02 | 华为技术有限公司 | User conversation strategy control method, device and system |
| CN103368821A (en) | 2012-04-10 | 2013-10-23 | 中兴通讯股份有限公司 | Voice-message sending method and system and integrated-message server and clients |
| CN103379017B (en) * | 2012-04-13 | 2018-03-16 | 中兴通讯股份有限公司 | Voice leaving method and system, converged message server and client |
| CN104821908B (en) * | 2015-04-08 | 2017-11-28 | 北京北信源软件股份有限公司 | Support the special instant communicating method and system for enjoying service |
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| CN1309861A (en) * | 1998-06-11 | 2001-08-22 | 吉尼赛斯电信实验室公司 | Multimedia managing and prioritized queneing system integrated with intelligent routing capability |
| US20020122547A1 (en) * | 2000-12-21 | 2002-09-05 | Hinchey Allan J. | Method and apparatus for telephony route selection |
| CN1409526A (en) * | 2001-09-14 | 2003-04-09 | 阿尔卡塔尔加拿大公司 | Intelligent routing for effectively using network signal resource |
| US6745025B1 (en) * | 1998-12-31 | 2004-06-01 | At&T Corp. | Time-of-day call forwarding in a wireless centrex services system |
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Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1309861A (en) * | 1998-06-11 | 2001-08-22 | 吉尼赛斯电信实验室公司 | Multimedia managing and prioritized queneing system integrated with intelligent routing capability |
| US6745025B1 (en) * | 1998-12-31 | 2004-06-01 | At&T Corp. | Time-of-day call forwarding in a wireless centrex services system |
| US20020122547A1 (en) * | 2000-12-21 | 2002-09-05 | Hinchey Allan J. | Method and apparatus for telephony route selection |
| CN1409526A (en) * | 2001-09-14 | 2003-04-09 | 阿尔卡塔尔加拿大公司 | Intelligent routing for effectively using network signal resource |
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