CA2637115C - Method for wireless error correction on a motor vehicle - Google Patents
Method for wireless error correction on a motor vehicle Download PDFInfo
- Publication number
- CA2637115C CA2637115C CA2637115A CA2637115A CA2637115C CA 2637115 C CA2637115 C CA 2637115C CA 2637115 A CA2637115 A CA 2637115A CA 2637115 A CA2637115 A CA 2637115A CA 2637115 C CA2637115 C CA 2637115C
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- Prior art keywords
- vehicle
- driver
- mobile telephone
- data
- status
- Prior art date
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- 238000000034 method Methods 0.000 title claims abstract description 33
- 238000012937 correction Methods 0.000 title description 2
- 230000007547 defect Effects 0.000 claims abstract description 25
- 230000005540 biological transmission Effects 0.000 claims abstract description 10
- 230000008030 elimination Effects 0.000 claims abstract description 5
- 238000003379 elimination reaction Methods 0.000 claims abstract description 5
- 238000003745 diagnosis Methods 0.000 claims abstract description 4
- 230000001960 triggered effect Effects 0.000 claims description 16
- 230000015556 catabolic process Effects 0.000 claims description 10
- 238000004891 communication Methods 0.000 claims description 9
- 230000000737 periodic effect Effects 0.000 claims description 2
- 238000013519 translation Methods 0.000 description 16
- 238000012360 testing method Methods 0.000 description 10
- 238000010295 mobile communication Methods 0.000 description 5
- 238000011161 development Methods 0.000 description 4
- 238000013475 authorization Methods 0.000 description 3
- 238000009434 installation Methods 0.000 description 3
- 238000001514 detection method Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000000977 initiatory effect Effects 0.000 description 1
- 230000003334 potential effect Effects 0.000 description 1
- 238000011160 research Methods 0.000 description 1
- 238000012795 verification Methods 0.000 description 1
Classifications
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C5/00—Registering or indicating the working of vehicles
- G07C5/008—Registering or indicating the working of vehicles communicating information to a remotely located station
Abstract
The invention relates to a system and method for wireless diagnosis, elimination of a defect, a servicing or preparation of a servicing of a motor vehicle. A checking device is provided which checks whether the vehicle has a technical defect, whether a vehicle servicing should be carried out or whether the driver is requesting assistance. A status determining device determines which electrical or electronic components, hardware, assigned software versions are present in the vehicle, defect has occurred during the operation of the vehicle and was stored in the vehicle in the form of defect data, or which vehicle servicing should be carried out and which corresponding servicing data were stored in the vehicle. Only vehicle driver is enabled to clear establishment a telecommunication connection for transmission of data between the vehicle and a service facility.
Description
ak 02637115 2012-01-20 METHOD FOR WIRELESS ERROR CORRECTION ON A MOTOR
VEHICLE
The invention relates to a method for the wireless diagnosis and/or elimination of a defect and/or for a servicing and/or for preparing a servicing of a motor vehicle.
A breakdown service of the applicant is known in which, in the event of a vehicle breakdown, vehicle specific data together with the actual position of the vehicle are transmitted by SMS to the breakdown service when the driver presses a button. The breakdown service then contacts the concerned driver by telephone and, if required, sends a repair vehicle.
It is an object of the present invention to improve the known breakdown service.
In the case of the method according to the invention for the wireless diagnosis and/or elimination of a defect Attorney Docket: 080437.57503US
English translation and/or for a servicing and/or for preparing a servicing of a motor vehicle, a checking device checks whether the vehicle has a technical defect and/or whether a vehicle servicing should be carried out and/or whether the driver is requesting assistance, for example, breakdown assistance by pressing a button.
A status determining device determines which electrical and/or electronic components or which hardware and/or, if applicable, which assigned software versions are present in the concrete vehicle, and/or which defects have occurred during the operation of the vehicle and were stored in the vehicle in the form of defect data and/or which vehicle servicing should be carried out and which corresponding servicing data were stored in the vehicle.
According to the invention, it is provided that only the driver can clear the establishment of a telecommunication connection between a service facility outside the vehicle and a service interface inside the vehicle after a corresponding offer to the driver.
During the telecommunication connection, identification data of the concerned vehicle and/or the hardware information determined by the status determining Attorney Docket: 080437.57503US
English translation device and or, if applicable, information concerning assigned software versions are transmitted to the service facility outside the vehicle.
As a result of the measures according to the invention, it is ensured that the driver's attention is explicitly drawn to a defect event or to an imminent servicing measure for which a communication connection with the service facility outside the vehicle is expedient. This permits an improved care of the driver also in the event of a breakdown. According to the invention, the driver has to authorize the sending of the above-mentioned data or information which preferably also comprise a GPS-position indication of the vehicle. As a result, the driver is enabled to decide whether data are transmitted from his vehicle. In addition, it is ensured that a data connection is established only if required and, as a rule, only for a short time and that, without an enabling by the driver, no unnoticed data exchange can take place between the vehicle and an external communication facility.
According to the invention, the term "motor vehicle"
or "vehicle" indicates a motor vehicle with four or two wheels, that is, a passenger car or a motorcycle.
VEHICLE
The invention relates to a method for the wireless diagnosis and/or elimination of a defect and/or for a servicing and/or for preparing a servicing of a motor vehicle.
A breakdown service of the applicant is known in which, in the event of a vehicle breakdown, vehicle specific data together with the actual position of the vehicle are transmitted by SMS to the breakdown service when the driver presses a button. The breakdown service then contacts the concerned driver by telephone and, if required, sends a repair vehicle.
It is an object of the present invention to improve the known breakdown service.
In the case of the method according to the invention for the wireless diagnosis and/or elimination of a defect Attorney Docket: 080437.57503US
English translation and/or for a servicing and/or for preparing a servicing of a motor vehicle, a checking device checks whether the vehicle has a technical defect and/or whether a vehicle servicing should be carried out and/or whether the driver is requesting assistance, for example, breakdown assistance by pressing a button.
A status determining device determines which electrical and/or electronic components or which hardware and/or, if applicable, which assigned software versions are present in the concrete vehicle, and/or which defects have occurred during the operation of the vehicle and were stored in the vehicle in the form of defect data and/or which vehicle servicing should be carried out and which corresponding servicing data were stored in the vehicle.
According to the invention, it is provided that only the driver can clear the establishment of a telecommunication connection between a service facility outside the vehicle and a service interface inside the vehicle after a corresponding offer to the driver.
During the telecommunication connection, identification data of the concerned vehicle and/or the hardware information determined by the status determining Attorney Docket: 080437.57503US
English translation device and or, if applicable, information concerning assigned software versions are transmitted to the service facility outside the vehicle.
As a result of the measures according to the invention, it is ensured that the driver's attention is explicitly drawn to a defect event or to an imminent servicing measure for which a communication connection with the service facility outside the vehicle is expedient. This permits an improved care of the driver also in the event of a breakdown. According to the invention, the driver has to authorize the sending of the above-mentioned data or information which preferably also comprise a GPS-position indication of the vehicle. As a result, the driver is enabled to decide whether data are transmitted from his vehicle. In addition, it is ensured that a data connection is established only if required and, as a rule, only for a short time and that, without an enabling by the driver, no unnoticed data exchange can take place between the vehicle and an external communication facility.
According to the invention, the term "motor vehicle"
or "vehicle" indicates a motor vehicle with four or two wheels, that is, a passenger car or a motorcycle.
Attorney Docket: 080437.57503US
English translation In a further development of the invention, it is provided that a mobile telephone assigned to the driver is present in the vehicle, which the driver normally takes along and by means of which he also carries out telephone conversations outside the vehicle, and a mobile telephone interface is provided in the vehicle. The mobile telephone interface according to the invention causes the mobile telephone after an enabling by the driver to establish the telecommunication connection between the service facility outside the vehicle and the service interface inside the vehicle. During the telecommunication connection, the identification data of the concerned vehicle and/or the hardware information determined by the status determining device and/or, if applicable, information concerning the assigned software versions and/or the stored defect data are transmitted to the service facility outside the vehicle. By using the driver's mobile telephone on the basis of the mobile telephone interface according to the invention in the vehicle, a rarely used mobile telephone device or mobile communication device present in the vehicle for this special purpose will not be necessary for the data exchange. Also, no corresponding subscriber identification module card (SIM card) may be required, which additionally reduces the costs of the method according to the invention and thereby increases the acceptance by the customers.
The term "mobile telephone" according to the invention also includes so-called personal digital assistants (PDAs) which, in addition to being suitable for making telephone calls, can also be used for the data exchange. Examples of PDAs are the so-called "BlackBerryTM" of Research in Motion Co. or the "IPAQTm" of the Hewlett Packard Co. If the mobile telephone or the PDA is equipped with a GPS receiver or an assisted GPS receiver, the position information of the vehicle, as an alternative or in addition, can be determined by this GPS receiver, and the position information can be transmitted to the service facility outside the vehicle.
In an embodiment of the invention, it is provided that, after the transmission of the identification data and/or of the information or data determined by the status determining device, the telecommunication connection is automatically interrupted by a disconnecting device of the mobile telephone interface. The driver is identified by the service facility outside the vehicle preferably on the basis of the telephone number also transmitted or cleared by the mobile Attorney Docket: 080437.57503US
English translation telephone during the telecommunication connection, or its SIM card and/or the web address of the mobile telephone or vehicle.
As a result, the driver can be recognized without time-consuming questions and competent care can be taken of the driver on the basis of the history of his vehicle which is stored in a computer.
In an embodiment of the invention, it is provided that the mobile telephone interface of the vehicle is supplied with a telephone number and/or a web address or the like of the service facility outside the vehicle, for establishing the telecommunication connection. The latter is preferably protected against a falsification or an unauthorized change by means of a manipulation protection device. Manipulations on the vehicle can be prevented by these measures according to the invention;
the driver or the vehicle can only establish connections with a trustworthy facility whose telephone number, web address or the like is stored in the vehicle or is stored in a manner protected against manipulation.
In a further development of the invention, the service facility outside the vehicle checks on the basis of the identification data transmitted by the vehicle or Attorney Docket: 080437.57503US
English translation of the information determined by the status determining device whether a software update is available. As a result, it becomes possible to largely automatically and therefore cost-effectively update the concerned vehicle or vehicles in which the situation is identical with respect to their software status and to rapidly eliminate the same defects or potential effects on vehicles of the corresponding vehicle series.
In an embodiment of the invention, it is provided that the service facility outside the vehicle, after an inquiry which the driver can reject, about establishing a data communication - originating from the mobile telephone - informs the driver of the existence of a software update, and a transmission of the software update into the vehicle cannot take place before the driver has triggered a corresponding first clearing operation.
The driver therefore maintains control over which technical measures are carried out on his vehicle, and it is ensured that the establishment of a data connection can only be initiated by the mobile telephone; that is, a call or the like by a facility outside the vehicle can cause no data connection to the mobile telephone on the Attorney Docket: 080437.57503US
English translation part of the facility outside the vehicle for transmitting data into the vehicle.
In a further development of the invention, it is provided that the identification data of the vehicle received by the service facility outside the vehicle are analyzed, and a test program assigned to the concrete vehicle for the detailed determination of the vehicle status is transmitted into the vehicle by way of the mobile telephone interface if the driver has previously been informed thereof and the driver has knowingly triggered a corresponding second clearing operation.
This measure allows the detailed determination of the cause of a defect; thereby accelerates the elimination of the defect, in which case the access to the electronic unit or the bus system and the connected components of the vehicle can take place only after the approval by the driver. In addition, this prevents an unnoticed automatic access to the vehicle electronic system for the purpose of a manipulation.
In a further development of the invention, the vehicle status determined by the test program or status data describing this status are transmitted by way of the mobile telephone interface of the vehicle and the driver's mobile telephone to the service facility outside Attorney Docket: 080437.57503US
English translation the vehicle. It is preferably provided that the transmission cannot take place before the driver has knowingly triggered a corresponding third clearing operation. This increases the checking possibilities for the driver and prevents that data are retrieved unnoticed from the vehicle.
In an embodiment of the invention, it is provided that the service facility outside the vehicle analyzes the status data and, by means of a data communication by way of the mobile telephone or the mobile communication interface of the vehicle, accesses one or more control devices or other electronic components for eliminating a defect or for servicing purposes, or changes the assigned software status when the driver has previously knowingly triggered a corresponding fourth clearing operation. As a result, also the external access to the electronic components for the purpose of changing the status of the vehicle from its software status is placed under the driver's control.
In a particularly advantageous embodiment of the invention, it is provided that an access checking device, which is protected against manipulation, is provided in the vehicle and/or in the mobile telephone interface.
The access checking device has a final positive list with Attorney Docket: 080437.57503US
English translation admissible access measures to the hardware and/or software of the vehicle and checks at least one data-related access measure reaching the vehicle by way of the mobile telephone interface as to whether it is contained in the positive list and is therefore considered to be admissible. As a result, a checking of the software changes which can be carried out on the vehicle can be achieved in an easy and easily examinable manner. The positive list can, for example, be designed to be unchangeable so that it cannot be changed at least by facilities outside the vehicle.
In an embodiment of the invention, a change of the status of the vehicle or of its software status carried out or caused by the service facility outside the vehicle is documented by a documentation device inside the vehicle and/or by a service facility outside the vehicle.
This preferably takes place if the driver has previously knowingly triggered a corresponding fifth clearing operation. This advantageously makes available a history of the changes, and it is can be understood that the changes have taken place with the driver's approval.
In another embodiment of the invention, it is provided that the forwarded status data and/or the forwarded servicing data are transmitted to the vehicle Attorney Docket: 080437.57503US
English translation dealer who is assigned to the vehicle or to the forwarded vehicle identification data, for agreeing on a repair or servicing date. Preferably, the possibly cleared telephone number of the calling mobile telephone and/or the web address of the mobile telephone or of the vehicle is also transmitted to the vehicle dealer for a return call to the driver. The forwarding of the data or of a portion of the data to the vehicle dealer preferably does not take place before the driver has previously knowingly triggered a corresponding sixth clearing operation. As a result, the servicing of his vehicle can be offered to the driver at the appropriate time. In this case, the driver determines whether corresponding data should be passed along for this purpose.
In another embodiment of the invention, an updating device provided in the vehicle and/or in the mobile telephone interface periodically and/or in an event-controlled manner, for example, after the occurrence of a defect in the operating devices of the vehicle, establishes a telecommunication connection with the service facility outside the vehicle by way of the mobile telephone. The identification data of the concerned vehicle and/or the hardware information and/or the information concerning the assigned software versions and/or the stored defect data are transmitted to the Attorney Docket: 080437.57503US
English translation service facility outside the vehicle; the service facility transmits a software update meant for the concerned vehicle, which software update is installed in the vehicle by an updating device. The periodic and/or event-controlled updating operation is preferably not carried out before the driver of the vehicle has knowingly cleared a corresponding seventh clearing operation for a current update and/or future updates.
In an embodiment of the invention, it is provided that two or more of the above-mentioned clearing operations are triggered by a single bundled clearing operation, in which case, before triggering the bundled clearing operation, the driver is preferably informed as to which individual clearing operations are involved.
This minimizes the expenditures for the driver and nevertheless permits him to fully control the concerned operations.
In an embodiment of the invention, the above-mentioned measures can be triggered or carried out only by a user or driver who has been authorized with respect to the vehicle, for example, by the input of a correct PIN (personal identification number) or by the use of a special key of several vehicle keys.
Attorney Docket: 080437.57503US
English translation The invention will be explained in detail in the following by means of an embodiment.
A so-called teletest according to the invention has the following sequence. The data communication in the vehicle is started based on the available mobile communication systems connected with the vehicle from a vehicle application (software). The application is started by occurring service-relevant events, such as a wear report, the detection of a servicing requirement, or by an initiation by the driver, as particularly in the event of a breakdown or a disturbance at the vehicle.
According to the invention, the vehicle application has a reading access to the electrical or electronic components installed in the vehicle. By means of the reading access to the electrical or electronic components installed in the vehicle, the vehicle application collects identification data of the vehicle.
The vehicle application establishes a data connection based on the Internet protocol (IP) by the selection of a mobile communication Internet access. In the Internet, the mobile communication Internet access switches to the address of a switchboard.
Attorney Docket: 080437.57503US
English translation In the switchboard, a connection is established to the given destination address of a tester system gateway.
The tester system gateway checks the established connections with respect to authorization and plausibility. The authorization is checked on the basis of the identification data of the vehicle and agreed encodings in comparison to a registered user management.
Plausibility rules filter out unauthorized accessing attempts according to operational rules.
The tester system gateway establishes a testing connection to the vehicle. Based on the transmitted identification data of the vehicle, a test takes place which is filed in shop testing systems.
A central testing system determines the test result and closes the connection to the vehicle. The test result is documented in a co-called central vehicle history. The test result and the vehicle history are transmitted to the subsequent process for a customer support or to the customer support facility of the vehicle manufacturer or as information for the servicing appointment.
A so-called teleremote assistance according to the invention has the following sequence and follows the Attorney Docket: 080437.57503US
English translation above-described teletest according to the invention.
After a preceding teletest, the driver is informed by the customer support concerning a possible teleremote assistance. After the switching of a bypass in the switchboard for the customer support, the driver or user is asked to reestablish the communication.
After a checking of the vehicle status and the driver's consent, a connection is established from the vehicle. By means of the bypass, the connection is implemented to the customer support or customer support facility. The customer support is then capable of influencing individual electrical or electronic components and/or their software. The influence possibilities are prescribed by a controlling positive list stored in the vehicle.
For concluding the teleremote assistance, another teletest preferably takes place in order to check and/or document the effectiveness of the teleremote assistance.
Subsequently, the data connection is terminated by the customer support.
After an authorization by the driver, a voice connection is then preferably established from the vehicle to the customer support, and the customer support Attorney Docket: 080437.57503US
English translation inquires about the effect of the implemented teleremote assistance according to the invention and discusses possibly required follow-up measures with the driver or user.
A so-called tele-update according to the invention has the following sequence. During each communication connection between the switchboard of the vehicle manufacturer initiated by the driver or the mobile telephone of the vehicle, a comparison takes place with an update list. In this list, known updates, which can be installed by way of the tele-update are set up, in addition to the vehicle inventory detected in the registered user management.
When updates are available for the concerned vehicle, the driver is informed of the selection possibility of the tele-update or the possibility of the update in a repair shop by the vehicle application or the vehicle software and, if applicable, is asked to confirm by way of the vehicle application that the tele-update now is to take place on the vehicle online.
The above-described teletest preferably takes place before the data transmission of the tele-update. The teletest has the purpose of checking whether the current Attorney Docket: 080437.57503US
English translation vehicle status or the current software versions of the vehicle corresponds or correspond to the stored history.
If the actual status deviates from the documented status of the vehicle, a tele-update may possibly not be carried out, or a different tele-update can be transmitted into the vehicle beforehand or again and may be installed there.
After the verification was implemented, the providing and transmitting of the update data into the vehicle takes place by way of the testing system. The testing system documents the implemented process step in each case. After the transmission has taken place, the data connection is preferably terminated by the testing system. In the next state of the vehicle considered safe, for example, when the parking brake is active while the ignition is switched on, the vehicle application (software) will offer the installation of the update data to the driver.
If the driver consents, for example, by operating a button of the vehicle application, the vehicle is changed to the operating mode and the update data or the updated software are/is installed. During the installation, the energy status of the vehicle and of the concerned electronic components is monitored.
Attorney Docket: 080437.57503US
English translation After the installation of the update data, the above-described teletest is carried out and the vehicle history is updated. Deviations are transmitted as information to the servicing appointment of the customer support.
In an embodiment of the invention, the above-mentioned measures can be triggered or carried out only by a user or driver, who was authorized with respect to the vehicle, for example, by the input of a correct PIN
(personal identification number) or by the use of a special vehicle key of several vehicle keys.
English translation In a further development of the invention, it is provided that a mobile telephone assigned to the driver is present in the vehicle, which the driver normally takes along and by means of which he also carries out telephone conversations outside the vehicle, and a mobile telephone interface is provided in the vehicle. The mobile telephone interface according to the invention causes the mobile telephone after an enabling by the driver to establish the telecommunication connection between the service facility outside the vehicle and the service interface inside the vehicle. During the telecommunication connection, the identification data of the concerned vehicle and/or the hardware information determined by the status determining device and/or, if applicable, information concerning the assigned software versions and/or the stored defect data are transmitted to the service facility outside the vehicle. By using the driver's mobile telephone on the basis of the mobile telephone interface according to the invention in the vehicle, a rarely used mobile telephone device or mobile communication device present in the vehicle for this special purpose will not be necessary for the data exchange. Also, no corresponding subscriber identification module card (SIM card) may be required, which additionally reduces the costs of the method according to the invention and thereby increases the acceptance by the customers.
The term "mobile telephone" according to the invention also includes so-called personal digital assistants (PDAs) which, in addition to being suitable for making telephone calls, can also be used for the data exchange. Examples of PDAs are the so-called "BlackBerryTM" of Research in Motion Co. or the "IPAQTm" of the Hewlett Packard Co. If the mobile telephone or the PDA is equipped with a GPS receiver or an assisted GPS receiver, the position information of the vehicle, as an alternative or in addition, can be determined by this GPS receiver, and the position information can be transmitted to the service facility outside the vehicle.
In an embodiment of the invention, it is provided that, after the transmission of the identification data and/or of the information or data determined by the status determining device, the telecommunication connection is automatically interrupted by a disconnecting device of the mobile telephone interface. The driver is identified by the service facility outside the vehicle preferably on the basis of the telephone number also transmitted or cleared by the mobile Attorney Docket: 080437.57503US
English translation telephone during the telecommunication connection, or its SIM card and/or the web address of the mobile telephone or vehicle.
As a result, the driver can be recognized without time-consuming questions and competent care can be taken of the driver on the basis of the history of his vehicle which is stored in a computer.
In an embodiment of the invention, it is provided that the mobile telephone interface of the vehicle is supplied with a telephone number and/or a web address or the like of the service facility outside the vehicle, for establishing the telecommunication connection. The latter is preferably protected against a falsification or an unauthorized change by means of a manipulation protection device. Manipulations on the vehicle can be prevented by these measures according to the invention;
the driver or the vehicle can only establish connections with a trustworthy facility whose telephone number, web address or the like is stored in the vehicle or is stored in a manner protected against manipulation.
In a further development of the invention, the service facility outside the vehicle checks on the basis of the identification data transmitted by the vehicle or Attorney Docket: 080437.57503US
English translation of the information determined by the status determining device whether a software update is available. As a result, it becomes possible to largely automatically and therefore cost-effectively update the concerned vehicle or vehicles in which the situation is identical with respect to their software status and to rapidly eliminate the same defects or potential effects on vehicles of the corresponding vehicle series.
In an embodiment of the invention, it is provided that the service facility outside the vehicle, after an inquiry which the driver can reject, about establishing a data communication - originating from the mobile telephone - informs the driver of the existence of a software update, and a transmission of the software update into the vehicle cannot take place before the driver has triggered a corresponding first clearing operation.
The driver therefore maintains control over which technical measures are carried out on his vehicle, and it is ensured that the establishment of a data connection can only be initiated by the mobile telephone; that is, a call or the like by a facility outside the vehicle can cause no data connection to the mobile telephone on the Attorney Docket: 080437.57503US
English translation part of the facility outside the vehicle for transmitting data into the vehicle.
In a further development of the invention, it is provided that the identification data of the vehicle received by the service facility outside the vehicle are analyzed, and a test program assigned to the concrete vehicle for the detailed determination of the vehicle status is transmitted into the vehicle by way of the mobile telephone interface if the driver has previously been informed thereof and the driver has knowingly triggered a corresponding second clearing operation.
This measure allows the detailed determination of the cause of a defect; thereby accelerates the elimination of the defect, in which case the access to the electronic unit or the bus system and the connected components of the vehicle can take place only after the approval by the driver. In addition, this prevents an unnoticed automatic access to the vehicle electronic system for the purpose of a manipulation.
In a further development of the invention, the vehicle status determined by the test program or status data describing this status are transmitted by way of the mobile telephone interface of the vehicle and the driver's mobile telephone to the service facility outside Attorney Docket: 080437.57503US
English translation the vehicle. It is preferably provided that the transmission cannot take place before the driver has knowingly triggered a corresponding third clearing operation. This increases the checking possibilities for the driver and prevents that data are retrieved unnoticed from the vehicle.
In an embodiment of the invention, it is provided that the service facility outside the vehicle analyzes the status data and, by means of a data communication by way of the mobile telephone or the mobile communication interface of the vehicle, accesses one or more control devices or other electronic components for eliminating a defect or for servicing purposes, or changes the assigned software status when the driver has previously knowingly triggered a corresponding fourth clearing operation. As a result, also the external access to the electronic components for the purpose of changing the status of the vehicle from its software status is placed under the driver's control.
In a particularly advantageous embodiment of the invention, it is provided that an access checking device, which is protected against manipulation, is provided in the vehicle and/or in the mobile telephone interface.
The access checking device has a final positive list with Attorney Docket: 080437.57503US
English translation admissible access measures to the hardware and/or software of the vehicle and checks at least one data-related access measure reaching the vehicle by way of the mobile telephone interface as to whether it is contained in the positive list and is therefore considered to be admissible. As a result, a checking of the software changes which can be carried out on the vehicle can be achieved in an easy and easily examinable manner. The positive list can, for example, be designed to be unchangeable so that it cannot be changed at least by facilities outside the vehicle.
In an embodiment of the invention, a change of the status of the vehicle or of its software status carried out or caused by the service facility outside the vehicle is documented by a documentation device inside the vehicle and/or by a service facility outside the vehicle.
This preferably takes place if the driver has previously knowingly triggered a corresponding fifth clearing operation. This advantageously makes available a history of the changes, and it is can be understood that the changes have taken place with the driver's approval.
In another embodiment of the invention, it is provided that the forwarded status data and/or the forwarded servicing data are transmitted to the vehicle Attorney Docket: 080437.57503US
English translation dealer who is assigned to the vehicle or to the forwarded vehicle identification data, for agreeing on a repair or servicing date. Preferably, the possibly cleared telephone number of the calling mobile telephone and/or the web address of the mobile telephone or of the vehicle is also transmitted to the vehicle dealer for a return call to the driver. The forwarding of the data or of a portion of the data to the vehicle dealer preferably does not take place before the driver has previously knowingly triggered a corresponding sixth clearing operation. As a result, the servicing of his vehicle can be offered to the driver at the appropriate time. In this case, the driver determines whether corresponding data should be passed along for this purpose.
In another embodiment of the invention, an updating device provided in the vehicle and/or in the mobile telephone interface periodically and/or in an event-controlled manner, for example, after the occurrence of a defect in the operating devices of the vehicle, establishes a telecommunication connection with the service facility outside the vehicle by way of the mobile telephone. The identification data of the concerned vehicle and/or the hardware information and/or the information concerning the assigned software versions and/or the stored defect data are transmitted to the Attorney Docket: 080437.57503US
English translation service facility outside the vehicle; the service facility transmits a software update meant for the concerned vehicle, which software update is installed in the vehicle by an updating device. The periodic and/or event-controlled updating operation is preferably not carried out before the driver of the vehicle has knowingly cleared a corresponding seventh clearing operation for a current update and/or future updates.
In an embodiment of the invention, it is provided that two or more of the above-mentioned clearing operations are triggered by a single bundled clearing operation, in which case, before triggering the bundled clearing operation, the driver is preferably informed as to which individual clearing operations are involved.
This minimizes the expenditures for the driver and nevertheless permits him to fully control the concerned operations.
In an embodiment of the invention, the above-mentioned measures can be triggered or carried out only by a user or driver who has been authorized with respect to the vehicle, for example, by the input of a correct PIN (personal identification number) or by the use of a special key of several vehicle keys.
Attorney Docket: 080437.57503US
English translation The invention will be explained in detail in the following by means of an embodiment.
A so-called teletest according to the invention has the following sequence. The data communication in the vehicle is started based on the available mobile communication systems connected with the vehicle from a vehicle application (software). The application is started by occurring service-relevant events, such as a wear report, the detection of a servicing requirement, or by an initiation by the driver, as particularly in the event of a breakdown or a disturbance at the vehicle.
According to the invention, the vehicle application has a reading access to the electrical or electronic components installed in the vehicle. By means of the reading access to the electrical or electronic components installed in the vehicle, the vehicle application collects identification data of the vehicle.
The vehicle application establishes a data connection based on the Internet protocol (IP) by the selection of a mobile communication Internet access. In the Internet, the mobile communication Internet access switches to the address of a switchboard.
Attorney Docket: 080437.57503US
English translation In the switchboard, a connection is established to the given destination address of a tester system gateway.
The tester system gateway checks the established connections with respect to authorization and plausibility. The authorization is checked on the basis of the identification data of the vehicle and agreed encodings in comparison to a registered user management.
Plausibility rules filter out unauthorized accessing attempts according to operational rules.
The tester system gateway establishes a testing connection to the vehicle. Based on the transmitted identification data of the vehicle, a test takes place which is filed in shop testing systems.
A central testing system determines the test result and closes the connection to the vehicle. The test result is documented in a co-called central vehicle history. The test result and the vehicle history are transmitted to the subsequent process for a customer support or to the customer support facility of the vehicle manufacturer or as information for the servicing appointment.
A so-called teleremote assistance according to the invention has the following sequence and follows the Attorney Docket: 080437.57503US
English translation above-described teletest according to the invention.
After a preceding teletest, the driver is informed by the customer support concerning a possible teleremote assistance. After the switching of a bypass in the switchboard for the customer support, the driver or user is asked to reestablish the communication.
After a checking of the vehicle status and the driver's consent, a connection is established from the vehicle. By means of the bypass, the connection is implemented to the customer support or customer support facility. The customer support is then capable of influencing individual electrical or electronic components and/or their software. The influence possibilities are prescribed by a controlling positive list stored in the vehicle.
For concluding the teleremote assistance, another teletest preferably takes place in order to check and/or document the effectiveness of the teleremote assistance.
Subsequently, the data connection is terminated by the customer support.
After an authorization by the driver, a voice connection is then preferably established from the vehicle to the customer support, and the customer support Attorney Docket: 080437.57503US
English translation inquires about the effect of the implemented teleremote assistance according to the invention and discusses possibly required follow-up measures with the driver or user.
A so-called tele-update according to the invention has the following sequence. During each communication connection between the switchboard of the vehicle manufacturer initiated by the driver or the mobile telephone of the vehicle, a comparison takes place with an update list. In this list, known updates, which can be installed by way of the tele-update are set up, in addition to the vehicle inventory detected in the registered user management.
When updates are available for the concerned vehicle, the driver is informed of the selection possibility of the tele-update or the possibility of the update in a repair shop by the vehicle application or the vehicle software and, if applicable, is asked to confirm by way of the vehicle application that the tele-update now is to take place on the vehicle online.
The above-described teletest preferably takes place before the data transmission of the tele-update. The teletest has the purpose of checking whether the current Attorney Docket: 080437.57503US
English translation vehicle status or the current software versions of the vehicle corresponds or correspond to the stored history.
If the actual status deviates from the documented status of the vehicle, a tele-update may possibly not be carried out, or a different tele-update can be transmitted into the vehicle beforehand or again and may be installed there.
After the verification was implemented, the providing and transmitting of the update data into the vehicle takes place by way of the testing system. The testing system documents the implemented process step in each case. After the transmission has taken place, the data connection is preferably terminated by the testing system. In the next state of the vehicle considered safe, for example, when the parking brake is active while the ignition is switched on, the vehicle application (software) will offer the installation of the update data to the driver.
If the driver consents, for example, by operating a button of the vehicle application, the vehicle is changed to the operating mode and the update data or the updated software are/is installed. During the installation, the energy status of the vehicle and of the concerned electronic components is monitored.
Attorney Docket: 080437.57503US
English translation After the installation of the update data, the above-described teletest is carried out and the vehicle history is updated. Deviations are transmitted as information to the servicing appointment of the customer support.
In an embodiment of the invention, the above-mentioned measures can be triggered or carried out only by a user or driver, who was authorized with respect to the vehicle, for example, by the input of a correct PIN
(personal identification number) or by the use of a special vehicle key of several vehicle keys.
Claims (24)
1. A method for wireless diagnosis, elimination of a defect, or servicing of a motor vehicle, the method comprising:
- checking, by a checking device, whether the vehicle has a technical defect, whether a vehicle servicing is required, or whether a driver of the vehicle is requesting assistance, - determining, by a status determining device, which electrical or electronic components, hardware, or assigned software versions are present in the vehicle, or which defect has occurred during the operation of the vehicle and was stored in the vehicle in the form of defect data, or which vehicle servicing is required and which corresponding servicing data were stored in the vehicle, and - establishing a telecommunication connection between a service facility outside the vehicle and a service interface inside the vehicle, - wherein an offer of establishing the telecommunication connection is provided to the driver of the vehicle and only the driver of the vehicle is enabled to clear the establishment of the telecommunication connection, - during the telecommunication connection, at least one of identification data of the vehicle, hardware information determined by the status determining device, and information concerning the assigned software versions are transmitted to the service facility outside the vehicle, and a mobile telephone interface of the vehicle is supplied with at least one of a telephone number and a web address of the service facility outside the vehicle for establishing the telecommunication connection, the web address being protected against a falsification or an unauthorized change by a manipulation protection device.
- checking, by a checking device, whether the vehicle has a technical defect, whether a vehicle servicing is required, or whether a driver of the vehicle is requesting assistance, - determining, by a status determining device, which electrical or electronic components, hardware, or assigned software versions are present in the vehicle, or which defect has occurred during the operation of the vehicle and was stored in the vehicle in the form of defect data, or which vehicle servicing is required and which corresponding servicing data were stored in the vehicle, and - establishing a telecommunication connection between a service facility outside the vehicle and a service interface inside the vehicle, - wherein an offer of establishing the telecommunication connection is provided to the driver of the vehicle and only the driver of the vehicle is enabled to clear the establishment of the telecommunication connection, - during the telecommunication connection, at least one of identification data of the vehicle, hardware information determined by the status determining device, and information concerning the assigned software versions are transmitted to the service facility outside the vehicle, and a mobile telephone interface of the vehicle is supplied with at least one of a telephone number and a web address of the service facility outside the vehicle for establishing the telecommunication connection, the web address being protected against a falsification or an unauthorized change by a manipulation protection device.
2. The method according to Claim 1, wherein a mobile telephone, which is assigned to the driver and can be operated outside of the vehicle, is present in the vehicle, and the mobile telephone interface is provided in the vehicle which, after a clearance by the driver, causes the mobile telephone to establish the telecommunication connection between the service facility outside the vehicle and the service interface inside the vehicle, and to transmit at least one of the identification data of the vehicle, the hardware information determined by the status determining device, the information concerning the assigned software versions, and the stored defect data to the service facility outside the vehicle.
3. The method according to Claim 2, wherein, after the transmission of the identification data, or the information determined by the status determining device, the telecommunication connection is automatically interrupted by a disconnecting device of the mobile telephone interface, and the driver is identified by the service facility outside the vehicle.
4. The method according to claim 3, wherein the driver is identified by the service facility outside the vehicle based on at least one of a telephone number of the mobile telephone transmitted or cleared by the mobile telephone during the telecommunication connection, a SIM
card of the mobile telephone, and a web address of the mobile telephone or vehicle.
card of the mobile telephone, and a web address of the mobile telephone or vehicle.
5. The method according to any one of claims 1 to 4, wherein the service facility outside the vehicle examines whether a software update is available based on at least one of the identification data transmitted by the vehicle and the information determined by the status determining device.
6. The method according to Claim 5, wherein the service facility outside the vehicle informs the driver of an existence of the software update after an inquiry about establishing a data communication originating from the mobile telephone, wherein the driver can reject the inquiry, and wherein a transmission of the software update to the vehicle does not take place until the driver has triggered a corresponding first clearing operation.
7. The method according to any one of claims 1 to 6, further comprising, analyzing the identification data of the vehicle received by the service facility outside the vehicle, and transmitting a test program assigned to the vehicle for detailed determination of a status of the vehicle to the vehicle by way of the mobile telephone interface if the driver has previously been informed thereof and the driver has knowingly triggered a corresponding second clearing operation.
8. The method according to Claim 7, wherein the status of the vehicle determined by the test program or status data describing the status are transmitted by way of the mobile telephone interface of the vehicle and the driver's mobile telephone to the service facility outside the vehicle.
9. The method according to claim 8, wherein the transmission of the status or the status data cannot take place before the driver has knowingly triggered a corresponding third clearing operation.
10. The method according to Claim 9, wherein the service facility outside the vehicle analyzes the status data and, by means of a data communication by way of the mobile telephone or the mobile telephone interface of the vehicle, accesses one or more control devices or other electronic components for eliminating the defect or for servicing purposes, or changes the assigned software versions if the driver has previously knowingly triggered a corresponding fourth clearing operation.
11. The method according to any one of claims 1 to 10, wherein an access checking device, which is protected against manipulation, is provided in the vehicle or in the mobile telephone interface, the access checking device having a final positive list with admissible access measures to hardware or software of the vehicle and checks at least one data-related access measure reaching the vehicle by way of the mobile telephone interface as to whether it is contained in the positive list and is therefore considered to be admissible.
12. The method according to any one of claims 1 to 6 and 11, wherein a change of a status of the vehicle or of its software status carried out or caused by the service facility outside the vehicle is documented by at least one of a documentation device inside the vehicle and the service facility outside the vehicle.
13. The method according to any one of claims 7 to 10, wherein a change of the status of the vehicle or of its software status carried out or caused by the service facility outside the vehicle is documented by at least one of a documentation device inside the vehicle and the service facility outside the vehicle.
14. The method according to claim 12 or 13, wherein documentation of the change of the status of the vehicle or of its software status occurs if the driver has previously knowingly triggered a corresponding fifth clearing operation.
15. The method according to any one of claims 1 to 14, wherein at least one of the status data and the servicing data are transmitted to a vehicle dealer who is assigned to the vehicle or to the identification data of the vehicle, for agreeing on a repair or servicing date.
16. The method according to claim 15, wherein at least one of the telephone number of the mobile telephone, and the web address of the mobile telephone or of the vehicle is transmitted to the vehicle dealer for a return call to the driver.
17. The method according either one of claims 15 and 16, wherein transmission of the data or of a portion of the data to the vehicle dealer does not take place before the driver has previously knowingly triggered a corresponding sixth clearing operation.
18. The method according to claim 10, wherein two or more of the clearing operations are triggered by a single bundled clearing operation.
19. The method according to claim 18, wherein before triggering the bundled clearing operation, the driver is informed as to which individual clearing operations are involved.
20. The method according to any one of claims 1 to 19, wherein an updating device provided in the vehicle or in the mobile telephone interface periodically or in an event-controlled manner, establishes a telecommunication connection with the service facility outside the vehicle by way of the mobile telephone, transmits at least one of the identification data of the vehicle, the hardware information, the information concerning the assigned software versions, and the stored defect data to the service facility outside the vehicle, the service facility transmits a software update for the vehicle to the updating device, which software update is installed in the vehicle by the updating device.
21. The method according to claim 20, wherein the updating device establishes the telecommunication connection after occurrence of a defect in operating devices of the vehicle.
22. The method according to either one of claims 20 and 21, wherein the periodic or event-controlled updating operation is not carried out before the driver of the vehicle has knowingly cleared a corresponding seventh clearing operation for a current update or future updates.
23. The method according to claim 1, wherein the checking device checks whether the driver is requesting breakdown assistance.
24. The method according to claim 23, wherein the user requests the breakdown assistance by pressing a button.
Applications Claiming Priority (1)
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| PCT/EP2006/001841 WO2007098781A1 (en) | 2006-02-28 | 2006-02-28 | Method for wireless error correction on a motor vehicle |
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| KR20090000638A (en) * | 2007-03-13 | 2009-01-08 | 주식회사 현대오토넷 | Method of managing vehicle state using car media player and computer-readable medium having thereon program performing function embodying the same |
| US20100131300A1 (en) | 2008-11-26 | 2010-05-27 | Fred Collopy | Visible insurance |
| DE102009018761A1 (en) | 2009-04-27 | 2010-10-28 | Bayerische Motoren Werke Aktiengesellschaft | Process for updating software components |
| US20110093157A1 (en) * | 2009-10-20 | 2011-04-21 | General Electric Company, A New York Corporation | System and method for selecting a maintenance operation |
| DE102011084264A1 (en) * | 2011-10-11 | 2013-04-11 | Robert Bosch Gmbh | Method and device for calibrating an environmental sensor |
| DE102011087594A1 (en) | 2011-12-01 | 2013-06-06 | Bayerische Motoren Werke Aktiengesellschaft | Method for functional monitoring of vibration damper for wheel of passenger car, involves obtaining correct function and incorrect function of vibration damper, such that recognized incorrect function is provided in display |
| DE102012212958A1 (en) | 2012-07-24 | 2014-05-22 | Bayerische Motoren Werke Aktiengesellschaft | Method for communicating vehicle data of a vehicle |
| CN103873595B (en) * | 2014-04-03 | 2017-06-16 | 奇瑞汽车股份有限公司 | A kind of control method of Vehicular multifunctional gateway |
| KR101589217B1 (en) * | 2014-10-17 | 2016-02-12 | 현대자동차주식회사 | Method and system for providing vehicle security service |
| DE102015203673B4 (en) * | 2015-03-02 | 2022-06-02 | Bayerische Motoren Werke Aktiengesellschaft | Device and method for detecting possible vehicle damage |
| JP6406223B2 (en) | 2015-11-19 | 2018-10-17 | コニカミノルタ株式会社 | Information processing device |
| DE102017209961B4 (en) | 2017-06-13 | 2022-05-25 | Volkswagen Aktiengesellschaft | Method and device for authenticating a user on a vehicle |
| DE102017212109A1 (en) * | 2017-07-14 | 2019-01-17 | Siemens Aktiengesellschaft | Method for operating a rail vehicle |
| US11449327B2 (en) | 2018-11-30 | 2022-09-20 | Paccar Inc | Error-resilient over-the-air software updates for vehicles |
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| DE102020130609A1 (en) | 2020-11-19 | 2022-05-19 | Bayerische Motoren Werke Aktiengesellschaft | Method and device for analyzing and/or eliminating a vehicle problem |
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