CA2561985A1 - Service broker integration layer for supporting telecommunication client service requests - Google Patents

Service broker integration layer for supporting telecommunication client service requests Download PDF

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Publication number
CA2561985A1
CA2561985A1 CA002561985A CA2561985A CA2561985A1 CA 2561985 A1 CA2561985 A1 CA 2561985A1 CA 002561985 A CA002561985 A CA 002561985A CA 2561985 A CA2561985 A CA 2561985A CA 2561985 A1 CA2561985 A1 CA 2561985A1
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CA
Canada
Prior art keywords
service
service request
queue
request
queues
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002561985A
Other languages
French (fr)
Other versions
CA2561985C (en
Inventor
Marco Millefiorini
Giuseppe Guerrisi
Alessandro Urbani
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Accenture Global Services Ltd
Original Assignee
Accenture Global Services GmbH
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from ITMI20052073 external-priority patent/ITMI20052073A1/en
Priority claimed from EP05425764A external-priority patent/EP1780983B1/en
Application filed by Accenture Global Services GmbH filed Critical Accenture Global Services GmbH
Publication of CA2561985A1 publication Critical patent/CA2561985A1/en
Application granted granted Critical
Publication of CA2561985C publication Critical patent/CA2561985C/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/1063—Application servers providing network services

Abstract

A telecommunications architecture processes telecommunications service requests received from third parties through a secure access gateway. The third parties may be other telecommunications service providers which employ the services to support their own products and services or may be or individual subscribers. The service broker provides a flexible and efficient layer in the telecommunications architecture for processing the service request. The service broker also overcomes the technical problems associated with third party service request processing. In addition to providing technical solutions for efficient and secure processing of service requests for exposed services, the architecture also provides an additional revenue channel for existing telecommunication service providers.

Claims (20)

1. A service request processing system for a telecommunications architecture, the service request processing system comprising:
a service request interface which receives service requests for telecommunications services, each service request comprising a service type identifier field and a service request identifier field;
a dispatcher system which distributes the service requests into different service queues on the basis of the service type identifier field, thereby establishing queued service requests;
multiple independent fetcher systems which obtain selected service request identifiers from the service request identifier fields for queued service requests to process;
traffic control parameters which govern selection of the queued service requests by at least one of the fetcher systems; and a workflow system which initiates workflow sequences which fulfill the queued service requests identified by the selected service request identifiers.
2. The service request processing system of claim 1, where the different service queues comprise:
customer relationship management service request queues; and third party service request queues.
3. The service request processing system of claim 2, where the third party service request queues comprise:
a message service request queue; and a charge service request queue.
4. The service request processing system of claim 3, where the message service request queue comprises a short messaging service (SMS) request queue.
5. The service request processing system of claim 3, where the message service request queue comprises a multimedia messaging service (MMS) request queue.
6. The service request processing system of claim 2, where the third party service request queues comprise:
an authentication request queue; and a status request queue.
7. The service request processing system of claim 6, where the authentication request queue comprises a mobile user authentication request queue.
8. The service request processing system of claim 2, where the customer relationship management service request queues comprise:
an activate service request queue; and a terminate service request queue.
9. The service request processing system of claim 1, where the different service queues comprise database tables comprising an input message field and an output message field.
10. A method for processing telecommunication service requests, the method comprising:
receiving service requests for telecommunications services, each service request comprising a service type identifier field and a service request identifier field;
dispatching the service requests into different service queues on the basis of the service type identifier field, thereby establishing queued service requests;
establishing traffic control parameters which govern selection of the queued service requests from the individual service queues;

initiating execution of multiple independent fetcher systems to obtain selected service request identifiers from the service request identifier fields; and initiating workflows which fulfill the queued service requests identified by the selected service request identifiers.
11. The method of claim 10, where initiating execution of multiple independent fetcher engines comprises:
initiating execution of a first fetcher system;
initiating execution of a second fetcher system; and where initiating workflow sequences comprises:
communicating a first one of the selected service request identifiers to a first workflow engine for the first fetcher engine; and communicating a second one of the selected service request identifiers to a second workflow engine for the second fetcher engine.
12. The method of claim 10, where dispatching comprises:
dispatching the service requests between:
customer relationship management service request queues; and third party service request queues.
13. The method of claim 12, where the third party service request queues comprise a message service request queue.
14. The method of claim 13, where the message service request queue comprises a short messaging service (SMS) request queue.
15. The method of claim 13, where the message service request queue comprises a multimedia messaging service (MMS) request queue.
16. The method of claim 12, where the third party service request queues comprise:
an authentication request queue; and a status request queue.
17. The method of claim 16, where the authentication request queue comprises a mobile user authentication request queue.
18. The method of claim 10, where the different service queues comprise database queue tables.
19. The method of claim 18, where the database queue tables comprise a 'Process Status' field which indicates whether a queue entry has been fetched.
20. The method of claim 19, where the database queue tables comprise a 'Process Completed' field which indicates whether processing of the queue entry has completed.
CA2561985A 2005-10-28 2006-10-02 Service broker integration layer for supporting telecommunication client service requests Active CA2561985C (en)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
ITMI20052073 ITMI20052073A1 (en) 2005-10-28 2005-10-28 INTEGRATION LAYER OF A SERVICE MEDIATOR FOR REQUESTING SERVICE REQUIREMENTS OF TELEMATIC CUSTOMERS
ITMI2005A002073 2005-10-28
EP05425764.7 2005-10-28
EP05425764A EP1780983B1 (en) 2005-10-28 2005-10-28 Service broker integration layer for supporting telecommunication client service requests

Publications (2)

Publication Number Publication Date
CA2561985A1 true CA2561985A1 (en) 2007-04-28
CA2561985C CA2561985C (en) 2011-04-19

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Family Applications (1)

Application Number Title Priority Date Filing Date
CA2561985A Active CA2561985C (en) 2005-10-28 2006-10-02 Service broker integration layer for supporting telecommunication client service requests

Country Status (6)

Country Link
US (1) US8694616B2 (en)
JP (1) JP4495137B2 (en)
AU (1) AU2006233229B8 (en)
BR (1) BRPI0604362B1 (en)
CA (1) CA2561985C (en)
HK (1) HK1106893A1 (en)

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Also Published As

Publication number Publication date
JP4495137B2 (en) 2010-06-30
AU2006233229B8 (en) 2009-06-11
JP2007149099A (en) 2007-06-14
US8694616B2 (en) 2014-04-08
CA2561985C (en) 2011-04-19
BRPI0604362A (en) 2007-08-21
HK1106893A1 (en) 2008-03-20
AU2006233229A1 (en) 2007-05-17
BRPI0604362B1 (en) 2020-03-10
AU2006233229B2 (en) 2009-02-19
US20070118648A1 (en) 2007-05-24

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