CA2438447A1 - Call queue handling - Google Patents
Call queue handling Download PDFInfo
- Publication number
- CA2438447A1 CA2438447A1 CA002438447A CA2438447A CA2438447A1 CA 2438447 A1 CA2438447 A1 CA 2438447A1 CA 002438447 A CA002438447 A CA 002438447A CA 2438447 A CA2438447 A CA 2438447A CA 2438447 A1 CA2438447 A1 CA 2438447A1
- Authority
- CA
- Canada
- Prior art keywords
- answering
- time
- alternative
- telephone
- arrangement according
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
- H04M1/575—Means for retrieving and displaying personal data about calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/642—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations storing speech in digital form
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
- H04M1/663—Preventing unauthorised calls to a telephone set
Abstract
The present invention relates to an arrangement and a method for handling answers at a telephone. The arrangement comprises: a connection device (8); an identification device identifying an A number belonging to a caller; and a processing device arranged to create at least two answering alternatives, where each answering alternative comprises a respective point of time when a called party at said telephone intends to call back. The answering alternatives are displayed on a display (2) together with an indication of said A number. An input device (4, 5, 6) is utilized to select one of the at least two answering alternatives, whereby the processing device is arranged to transmit the selected answering alternative to the A number. The selected answering alternative and indication of the A number is displayed on said display as a reminder for the called party.
Claims (16)
1. An arrangement for handling answers at a telephone, comprising:
- a connection device (8) for connecting said arrangement to said telephone (9; 11); and - an identification device for identifying a telephone number, called A number, belonging to a caller;
characterized in that said arrangement comprises:
- a processing device arranged to create at least two answering alternatives, where each answering alternative comprises a respective point of time when a called party at said telephone is calling back, wherein each point of time differs from the rest of the points of time;
- a display (2) for showing said answering alternatives and for indicating said A number; and - a input device (4, 5, 6) for selection of one of said at least two answering alternatives, whereby said processing device is arranged to transmit said selected answering alternative to said A
number and to show said selected answering alternative and indicating said A number on said display and to remove said selected answering alternative as possible answering alternative.
- a connection device (8) for connecting said arrangement to said telephone (9; 11); and - an identification device for identifying a telephone number, called A number, belonging to a caller;
characterized in that said arrangement comprises:
- a processing device arranged to create at least two answering alternatives, where each answering alternative comprises a respective point of time when a called party at said telephone is calling back, wherein each point of time differs from the rest of the points of time;
- a display (2) for showing said answering alternatives and for indicating said A number; and - a input device (4, 5, 6) for selection of one of said at least two answering alternatives, whereby said processing device is arranged to transmit said selected answering alternative to said A
number and to show said selected answering alternative and indicating said A number on said display and to remove said selected answering alternative as possible answering alternative.
2. Arrangement according to claim 1, comprising a clock device for establishing a time reference to create a definite time.
3. Arrangement according to claim 1 or 2, wherein said identification device comprises means for identifying a time zone, from which said A number is calling.
4. Arrangement according to any of claims 1-3, wherein said identification device is arranged to request said A number from said caller for identification of said A number via DTMF tones or speech, if automatic identification of said A number fails.
5. Arrangement according to any of claims 1-4, comprising a signalling device for indicating to said called party that a call is incoming.
6. Arrangement according to any of claims 1-5, wherein said signalling device is arranged to alarm said called party, when said point of time in said shown selected answering alternative has passed.
7. Arrangement according to any of claims 1-6, wherein said processing device is arranged to create answering alternatives in dependence of said A number.
8. Arrangement according to any of claims 1-7, wherein said processing device is arranged to call said A number, when said point of time has expired, to inform said caller that said call back of said selected answering alternative failed.
9. Arrangement according to claim 8, wherein said processing device is arranged to request confirmation from said caller by DTMF tones or by speech.
10. Arrangement according to claim 8 or 9, wherein said processing device is arranged to indicate on said display that said A number has been called.
11. Arrangement according to any of claims 1-10, wherein said arrangement is built-in in said telephone.
12. Method for handling answers at a telephone, characterized by the steps of:
- identifying a telephone number, called A number, belonging to a caller;
- creating at least two answering alternatives, where each answering alternative comprises a respective point of time when a
- identifying a telephone number, called A number, belonging to a caller;
- creating at least two answering alternatives, where each answering alternative comprises a respective point of time when a
13 called party at said telephone calls back, wherein each point of time differs from the rest of the points of time;
- showing said answering alternatives and indicating said A number on a display;
- selecting one of said at least two answering alternatives;
- transmitting said selected answering alternative to said A
number;
- showing said selected answering alternative and indicating said A number on said display; and - removing said selected answering alternative as possible answering alternative.
13. Method according to claim 12, wherein said step of creating creates definite points of time.
- showing said answering alternatives and indicating said A number on a display;
- selecting one of said at least two answering alternatives;
- transmitting said selected answering alternative to said A
number;
- showing said selected answering alternative and indicating said A number on said display; and - removing said selected answering alternative as possible answering alternative.
13. Method according to claim 12, wherein said step of creating creates definite points of time.
14. Method according to claim 12 or 13, wherein said step of identifying identifies the time zone associated with said A
number.
number.
15. Method according to any of claims 12-14, wherein said step of transmitting is followed by a step of calling comprising calling said A number after said point of time having expired for informing said caller that call back of said selected answering alternative has failed.
16. Method according to claim 15, wherein said step of calling is followed by a step of confirmation comprising a request for said caller to confirm that said information has been received.
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| SE0100596A SE518228C2 (en) | 2001-02-22 | 2001-02-22 | Call Waiting Handling |
| SE0100596-6 | 2001-02-22 | ||
| PCT/SE2002/000296 WO2002067557A1 (en) | 2001-02-22 | 2002-02-20 | Call queue handling |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CA2438447A1 true CA2438447A1 (en) | 2002-08-29 |
| CA2438447C CA2438447C (en) | 2010-02-02 |
Family
ID=20283084
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA002438447A Expired - Lifetime CA2438447C (en) | 2001-02-22 | 2002-02-20 | Call queue handling |
Country Status (16)
| Country | Link |
|---|---|
| US (1) | US6856677B2 (en) |
| EP (1) | EP1362470B1 (en) |
| JP (1) | JP2004520747A (en) |
| CN (1) | CN1257638C (en) |
| AT (1) | ATE507665T1 (en) |
| AU (1) | AU2002232364B2 (en) |
| BR (1) | BR0207263A (en) |
| CA (1) | CA2438447C (en) |
| CY (1) | CY1111589T1 (en) |
| DE (1) | DE60239856D1 (en) |
| DK (1) | DK1362470T3 (en) |
| ES (1) | ES2363930T3 (en) |
| PT (1) | PT1362470E (en) |
| RU (1) | RU2287906C2 (en) |
| SE (1) | SE518228C2 (en) |
| WO (1) | WO2002067557A1 (en) |
Families Citing this family (33)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040233892A1 (en) * | 2001-05-16 | 2004-11-25 | Roberts Linda Ann | Priority caller alert |
| US7012999B2 (en) * | 2001-06-25 | 2006-03-14 | Bellsouth Intellectual Property Corporation | Audio caller identification |
| US7085358B2 (en) | 2001-06-25 | 2006-08-01 | Bellsouth Intellectual Property Corporation | Visual caller identification |
| US7315614B2 (en) | 2001-08-14 | 2008-01-01 | At&T Delaware Intellectual Property, Inc. | Remote notification of communications |
| US7403768B2 (en) * | 2001-08-14 | 2008-07-22 | At&T Delaware Intellectual Property, Inc. | Method for using AIN to deliver caller ID to text/alpha-numeric pagers as well as other wireless devices, for calls delivered to wireless network |
| US7269249B2 (en) * | 2001-09-28 | 2007-09-11 | At&T Bls Intellectual Property, Inc. | Systems and methods for providing user profile information in conjunction with an enhanced caller information system |
| US7315618B1 (en) * | 2001-12-27 | 2008-01-01 | At&T Bls Intellectual Property, Inc. | Voice caller ID |
| US20050073999A1 (en) * | 2002-05-13 | 2005-04-07 | Bellsouth Intellectual Property Corporation | Delivery of profile-based third party content associated with an incoming communication |
| US7623645B1 (en) * | 2002-07-23 | 2009-11-24 | At&T Intellectual Property, I, L.P. | System and method for gathering information related to a geographical location of a caller in a public switched telephone network |
| US7139374B1 (en) * | 2002-07-23 | 2006-11-21 | Bellsouth Intellectual Property Corp. | System and method for gathering information related to a geographical location of a callee in a public switched telephone network |
| US7127488B1 (en) * | 2002-07-23 | 2006-10-24 | Bellsouth Intellectual Property Corp. | System and method for gathering information related to a geographical location of a caller in an internet-based communication system |
| US7145998B1 (en) * | 2002-07-29 | 2006-12-05 | Bellsouth Intellectual Property Corporation | Systems, methods, and devices for a callback/callback reminder feature |
| US7283625B2 (en) * | 2003-04-18 | 2007-10-16 | At&T Bls Intellectual Property, Inc. | Caller ID messaging telecommunications services |
| US7280646B2 (en) * | 2003-04-18 | 2007-10-09 | At&T Bls Intellectual Property, Inc. | Dynamic Caller ID messaging |
| US7443964B2 (en) * | 2003-04-18 | 2008-10-28 | At&T Intellectual Property, I,L.P. | Caller ID messaging |
| US7978833B2 (en) * | 2003-04-18 | 2011-07-12 | At&T Intellectual Property I, L.P. | Private caller ID messaging |
| US7269412B2 (en) * | 2003-05-29 | 2007-09-11 | At&T Bls Intellectual Property, Inc. | Caller identification device and method of operation thereof |
| US7609832B2 (en) * | 2003-11-06 | 2009-10-27 | At&T Intellectual Property, I,L.P. | Real-time client survey systems and methods |
| US7623849B2 (en) * | 2003-11-13 | 2009-11-24 | At&T Intellectual Property, I, L.P. | Method, system, and storage medium for providing comprehensive originator identification services |
| US7672444B2 (en) | 2003-12-24 | 2010-03-02 | At&T Intellectual Property, I, L.P. | Client survey systems and methods using caller identification information |
| US6970546B2 (en) * | 2004-01-12 | 2005-11-29 | Bellsouth Intellecutal Property Corp. | Intelligent remote caller ID |
| US8195136B2 (en) | 2004-07-15 | 2012-06-05 | At&T Intellectual Property I, L.P. | Methods of providing caller identification information and related registries and radiotelephone networks |
| US20060141926A1 (en) * | 2004-12-29 | 2006-06-29 | Nokia Corporation | Call rejections and reminders in order to enhance enjoyment of media items |
| GB2423440A (en) * | 2005-02-21 | 2006-08-23 | Orange Personal Comm Serv Ltd | Messaging and information system for unanswered calls |
| US20070004383A1 (en) * | 2005-06-23 | 2007-01-04 | Agozo Francis K | Method and apparatus for providing a call reminder |
| US8873521B2 (en) * | 2007-07-06 | 2014-10-28 | Sony Corporation | Methods of determining information regarding remote user terminals and related systems and computer program products |
| US8160226B2 (en) | 2007-08-22 | 2012-04-17 | At&T Intellectual Property I, L.P. | Key word programmable caller ID |
| US8243909B2 (en) | 2007-08-22 | 2012-08-14 | At&T Intellectual Property I, L.P. | Programmable caller ID |
| US8340631B2 (en) * | 2009-03-24 | 2012-12-25 | T-Mobile Usa, Inc. | Deferred communication and relationship management |
| US8311203B2 (en) * | 2009-03-24 | 2012-11-13 | T-Mobile Usa, Inc. | User-initiated return communication |
| US20100246791A1 (en) * | 2009-03-24 | 2010-09-30 | T-Mobile Usa, Inc. | Calendar-based return communication |
| US9430494B2 (en) * | 2009-12-28 | 2016-08-30 | Oracle International Corporation | Spatial data cartridge for event processing systems |
| KR102558164B1 (en) * | 2016-08-30 | 2023-07-21 | 삼성전자 주식회사 | Method for providing notification service related to the call back and an electronic device |
Family Cites Families (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5155761A (en) | 1990-01-26 | 1992-10-13 | Intervoice, Inc. | Automatic call back system and method of operation |
| US5625676A (en) * | 1993-09-13 | 1997-04-29 | Active Voice Corporation | Method and apparatus for monitoring a caller's name while using a telephone |
| US5434906A (en) * | 1993-09-13 | 1995-07-18 | Robinson; Michael J. | Method and apparatus for processing an incoming call in a communication system |
| US5568540A (en) * | 1993-09-13 | 1996-10-22 | Active Voice Corporation | Method and apparatus for selecting and playing a voice mail message |
| AU1854997A (en) * | 1995-09-08 | 1997-04-09 | Mardhekar, Dhananjay Vishnu | International time indicating system |
| US6574471B1 (en) | 1998-02-03 | 2003-06-03 | Ericsson Inc. | Apparatus and method for handling incoming calls received by a portable intelligent communications device during a meeting |
-
2001
- 2001-02-22 SE SE0100596A patent/SE518228C2/en not_active IP Right Cessation
-
2002
- 2002-02-20 ES ES02712588T patent/ES2363930T3/en not_active Expired - Lifetime
- 2002-02-20 AT AT02712588T patent/ATE507665T1/en active
- 2002-02-20 RU RU2003128973/09A patent/RU2287906C2/en not_active IP Right Cessation
- 2002-02-20 BR BR0207263-7A patent/BR0207263A/en not_active Application Discontinuation
- 2002-02-20 PT PT02712588T patent/PT1362470E/en unknown
- 2002-02-20 US US10/250,315 patent/US6856677B2/en not_active Expired - Lifetime
- 2002-02-20 CN CNB028045890A patent/CN1257638C/en not_active Expired - Fee Related
- 2002-02-20 DK DK02712588.9T patent/DK1362470T3/en active
- 2002-02-20 JP JP2002566952A patent/JP2004520747A/en active Pending
- 2002-02-20 DE DE60239856T patent/DE60239856D1/en not_active Expired - Lifetime
- 2002-02-20 AU AU2002232364A patent/AU2002232364B2/en not_active Ceased
- 2002-02-20 EP EP02712588A patent/EP1362470B1/en not_active Expired - Lifetime
- 2002-02-20 CA CA002438447A patent/CA2438447C/en not_active Expired - Lifetime
- 2002-02-20 WO PCT/SE2002/000296 patent/WO2002067557A1/en active Application Filing
-
2011
- 2011-06-24 CY CY20111100601T patent/CY1111589T1/en unknown
Also Published As
| Publication number | Publication date |
|---|---|
| DK1362470T3 (en) | 2011-08-08 |
| CN1257638C (en) | 2006-05-24 |
| ES2363930T3 (en) | 2011-08-19 |
| CA2438447C (en) | 2010-02-02 |
| SE0100596L (en) | 2002-08-23 |
| US6856677B2 (en) | 2005-02-15 |
| SE0100596D0 (en) | 2001-02-22 |
| AU2002232364B2 (en) | 2006-07-20 |
| RU2287906C2 (en) | 2006-11-20 |
| CN1491513A (en) | 2004-04-21 |
| EP1362470A1 (en) | 2003-11-19 |
| RU2003128973A (en) | 2005-03-27 |
| CY1111589T1 (en) | 2015-10-07 |
| BR0207263A (en) | 2004-06-15 |
| JP2004520747A (en) | 2004-07-08 |
| SE518228C2 (en) | 2002-09-10 |
| DE60239856D1 (en) | 2011-06-09 |
| US20040066928A1 (en) | 2004-04-08 |
| WO2002067557A1 (en) | 2002-08-29 |
| EP1362470B1 (en) | 2011-04-27 |
| WO2002067557A8 (en) | 2004-05-21 |
| ATE507665T1 (en) | 2011-05-15 |
| PT1362470E (en) | 2011-07-27 |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| EEER | Examination request |