CA2352165A1 - Method and apparatus for intermediation of meetings and calls - Google Patents

Method and apparatus for intermediation of meetings and calls Download PDF

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Publication number
CA2352165A1
CA2352165A1 CA002352165A CA2352165A CA2352165A1 CA 2352165 A1 CA2352165 A1 CA 2352165A1 CA 002352165 A CA002352165 A CA 002352165A CA 2352165 A CA2352165 A CA 2352165A CA 2352165 A1 CA2352165 A1 CA 2352165A1
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Prior art keywords
requester
target
availability
realtime
request
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CA002352165A
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French (fr)
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CA2352165C (en
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Bradley S. Templeton
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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
    • G06Q10/1093—Calendar-based scheduling for persons or groups
    • G06Q10/1095—Meeting or appointment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/432—Arrangements for calling a subscriber at a specific time, e.g. morning call service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/18—Comparators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2072—Schedules, e.g. personal calendars
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H04M3/4211—Making use of the called party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H04M3/42374—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity where the information is provided to a monitoring entity such as a potential calling party or a call processing server
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H04M3/4878—Advertisement messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Abstract

A computer-implemented method and system for assisting in the intermediation of realtime meetings, including telephone calls and face to face meetings. A user informs his system that he wishes to for example, make a telephone call. The system sends a request for a realtime meeting the specified target. Both the target and the requester queue the request. When both the requester and the target are mutually available, the realtime meeting can take place. Some embodiments cause this to happen automatically, some prompt the user to take action, such as dialing the telephone. Some embodiments allow the user to choose from among queued requests.

Claims (27)

1. A computer-implemented method for the intermediation of real time meetings, comprising:
receiving an indication by a requester system that a requester wants to request a realtime meeting with a target;
sending to the target a request to conduct a real time meeting;
queuing the request by the requester system; and connecting the requester and the target when the requester and the target are mutually available.
2. The method of claim 1, further comprising dequeuing the request when the realtime meeting successfully completes.
3. The method of claim 1, wherein a system of the target is polled to determine the target's availability.
4. The method of claim 1, wherein the system of the target sends the target's availability status to the requester.
5. The method of claim 1, wherein a system of the requester is polled to determine the requester's availability.
6. The method of claim 1, wherein the system of the requester sends the requester's availability status to the target.
7. The method of claim 1, wherein mutual availability is determined by checking the availability of the requester and the target.
8. The method of claim 1, wherein a request is sent to a plurality of targets and mutual availability is determined when the requester and a quorum of the targets are available.
9. A computer-implemented method for the intermediation of realtime meetings, comprising:

receiving, by a target system from a requester system, an indication that a requester wants to request a realtime meeting with a target;
queuing the request by the target system; and connecting the requester and the target when the requester and the target are mutually available.
10. The method of claim 9, further comprising dequeuing the request when the realtime meeting successfully completes.
11. The method of claim 9, wherein a system of the target is polled to determine the target's availability.
12. The method of claim 9, wherein the system of the target sends the target's availability status to the requester.
13. The method of claim 9, wherein a system of the requester is polled to determine the requester's availability.
14. The.method of claim 9, wherein the system of the requester sends the requester's availability status to the target.
15. The method of claim 9, wherein mutual availability is determined by checking the availability of the requester and the target.
16. The method of claim 9, wherein a request is sent to a plurality of targets and mutual availability is determined when the requester and a quorum of the targets are available.
17. A computer-implemented method for the intermediation of realtime meetings, comprising:
providing a data structure to hold requests for realtime meetings sent from a requester to a target;
reviewing the held requests to determine whether the requester and the target are mutually available; and taking steps to cause the realtime meeting to occur, when the requester and the target are mutually available.
18. The method of claim 17, wherein the realtime meeting has a highest priority of the requested realtime meetings.
19. The method of claim 17, wherein a highest priority request is determined by sorting on one or more of the following: who desired the call; relationship with the user; user-specified priority factors; elapsed time since the RTM was requested; expiration time on RTM request;
expected remaining time of availability; anticipated call duration; past history; difficulty of reaching requester.
20. The method of claim 17, wherein availability of a user is determined by monitoring the activity of a user to determine whether the user is physically present;
and if the user is physically present, displaying at least one request identifying a requester that had previously requested a realtime meeting with the user.
21. The method of claim 17, wherein the realtime meeting is conducted using a telephone.
22. The method of claim 17, wherein the realtime meeting is conducted using Internet telephony.
23. The method of claim 17, wherein the realtime meeting is specified as being a face to face meeting.
24. The method of claim 17, wherein a determination of whether the user is physically present is made by checking one or more of: start or end of a call; other use of phone; recent activity at computer input devices; conversation near microphone; lights turned on/off; weight in chair or on floor; a motion sensor; opening/closing of door; spoken commands; computer keyboard/mouse based commands; touchtone commands; and scheduled periods of availability.
25. The method of claim 17, wherein a determination of availability is made by monitoring the activity of the user.
26. The method of claim 17, wherein a determination of availability is made by monitoring the activity of the user's environment.
27. The method of claim 17, further comprising:
allowing the target to rate callers and to filter callers based on his own previously assigned ratings.
CA2352165A 1998-10-14 1999-10-14 Method and apparatus for intermediation of meetings and calls Expired - Fee Related CA2352165C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US10425598P 1998-10-14 1998-10-14
US60/104,255 1998-10-14
PCT/US1999/024387 WO2000022802A2 (en) 1998-10-14 1999-10-14 Method and apparatus for intermediation of meetings and calls

Publications (2)

Publication Number Publication Date
CA2352165A1 true CA2352165A1 (en) 2000-04-20
CA2352165C CA2352165C (en) 2011-03-22

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CA2352165A Expired - Fee Related CA2352165C (en) 1998-10-14 1999-10-14 Method and apparatus for intermediation of meetings and calls

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US (1) US8175904B2 (en)
EP (1) EP1127444B1 (en)
CA (1) CA2352165C (en)
DE (1) DE69936873T2 (en)
WO (1) WO2000022802A2 (en)

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DE69936873D1 (en) 2007-09-27
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WO2000022802A9 (en) 2000-08-31
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EP1127444B1 (en) 2007-08-15
US20030191676A1 (en) 2003-10-09

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