CA2302676A1 - Method and apparatus for automatic network connection between a small business and a client - Google Patents

Method and apparatus for automatic network connection between a small business and a client Download PDF

Info

Publication number
CA2302676A1
CA2302676A1 CA002302676A CA2302676A CA2302676A1 CA 2302676 A1 CA2302676 A1 CA 2302676A1 CA 002302676 A CA002302676 A CA 002302676A CA 2302676 A CA2302676 A CA 2302676A CA 2302676 A1 CA2302676 A1 CA 2302676A1
Authority
CA
Canada
Prior art keywords
call
subscription server
link
browsing person
client
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002302676A
Other languages
French (fr)
Other versions
CA2302676C (en
Inventor
Yuri Shtivelman
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Genesys Cloud Services Inc
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of CA2302676A1 publication Critical patent/CA2302676A1/en
Application granted granted Critical
Publication of CA2302676C publication Critical patent/CA2302676C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/003—Click to dial services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0027—Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • General Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

An Internet system for providing call-back services for a subscriber (110) includes a web page having a call-back link to a subscription server (130); a call-back application operating on the subscription server (130) and adapted for accepting input from a browsing person linked to the subscription server (130) by the call-back link; and a call-switching system (140) connected to and responsive to the call-back application on the subscription server (130). In this system the browsing person, upon activating the call-back link, is linked to the call-back application on the subscription server (130) and prompted for input including a call-back number, and the subscription server (130), after accepting the input, directs the call-switching system (140) in establishing a telephony link between the subscriber and the browsing person. In some instances the telephony switch is part of a call-center with connected agents, and agents are assigned to represent selected subscribers. In this instance call-back connection is made between a browsing person and an agent.
CA002302676A 1997-09-12 1998-09-08 Method and apparatus for automatic network connection between a small business and a client Expired - Fee Related CA2302676C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/928,744 1997-09-12
US08/928,744 US6393015B1 (en) 1997-09-12 1997-09-12 Method and apparatus for automatic network connection between a small business and a client
PCT/US1998/018643 WO1999014930A2 (en) 1997-09-12 1998-09-08 Method and apparatus for automatic network connection between a small business and a client

Publications (2)

Publication Number Publication Date
CA2302676A1 true CA2302676A1 (en) 1999-03-25
CA2302676C CA2302676C (en) 2003-07-22

Family

ID=25456677

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002302676A Expired - Fee Related CA2302676C (en) 1997-09-12 1998-09-08 Method and apparatus for automatic network connection between a small business and a client

Country Status (6)

Country Link
US (3) US6393015B1 (en)
EP (1) EP1021909B1 (en)
JP (1) JP2001517033A (en)
AU (1) AU740347B2 (en)
CA (1) CA2302676C (en)
WO (1) WO1999014930A2 (en)

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US7602766B2 (en) 2009-10-13
US7756109B2 (en) 2010-07-13
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