CA2302397A1 - Internet call waiting - Google Patents

Internet call waiting Download PDF

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Publication number
CA2302397A1
CA2302397A1 CA002302397A CA2302397A CA2302397A1 CA 2302397 A1 CA2302397 A1 CA 2302397A1 CA 002302397 A CA002302397 A CA 002302397A CA 2302397 A CA2302397 A CA 2302397A CA 2302397 A1 CA2302397 A1 CA 2302397A1
Authority
CA
Canada
Prior art keywords
vdu
call
client
pstn
alert
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002302397A
Other languages
French (fr)
Other versions
CA2302397C (en
Inventor
Yuri Shtivelman
Oleg Turovski
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Genesys Cloud Services Inc
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of CA2302397A1 publication Critical patent/CA2302397A1/en
Application granted granted Critical
Publication of CA2302397C publication Critical patent/CA2302397C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4281—Arrangements for placing incoming calls on hold when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
    • H04M2203/156—On-line status dependent routing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0033—Notification or handling of incoming calls by a computer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A telephony call-waiting system for clients having a computer (112) with a video display unit (PC/VDU) and a public-switched telephony network (PSTN) telephone (111) connected to the PSTN (151) by a single line (150), keeps a status indication of the client's Internet connection status and, during periods of time the PC/VDU is connected to the Internet (101), alerts the clients by an alert signal over the Internet connection of any waiting PSTN
calls. In a preferred embodiment the client's PC/VDU is adapted to provide an audio and/or visual alert event when an alert signal is received, and to provide for a user-initiated response to an alert, accepting or rejecting a call. In the event a call is accepted, provision is made for connecting the accepted call to the client's PC/VDU as an IP call. In some embodiments several calls may be dealt with at the PC/VDU, and features are provided such as caller-ID on the client's VDU. Several ways of accomplishing the call-waiting system are taught.
CA002302397A 1997-09-12 1998-09-08 Internet call waiting Expired - Fee Related CA2302397C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/928,264 1997-09-12
US08/928,264 US6078581A (en) 1997-09-12 1997-09-12 Internet call waiting
PCT/US1998/018646 WO1999014924A1 (en) 1997-09-12 1998-09-08 Internet call waiting

Publications (2)

Publication Number Publication Date
CA2302397A1 true CA2302397A1 (en) 1999-03-25
CA2302397C CA2302397C (en) 2003-07-22

Family

ID=25455980

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002302397A Expired - Fee Related CA2302397C (en) 1997-09-12 1998-09-08 Internet call waiting

Country Status (6)

Country Link
US (2) US6078581A (en)
EP (1) EP1013062A4 (en)
JP (1) JP3628962B2 (en)
AU (1) AU745404B2 (en)
CA (1) CA2302397C (en)
WO (1) WO1999014924A1 (en)

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EP1013062A1 (en) 2000-06-28
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US6078581A (en) 2000-06-20
CA2302397C (en) 2003-07-22

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