CA2205979A1 - Automatic telephone call origination and retry system and method of operation - Google Patents

Automatic telephone call origination and retry system and method of operation

Info

Publication number
CA2205979A1
CA2205979A1 CA2205979A CA2205979A CA2205979A1 CA 2205979 A1 CA2205979 A1 CA 2205979A1 CA 2205979 A CA2205979 A CA 2205979A CA 2205979 A CA2205979 A CA 2205979A CA 2205979 A1 CA2205979 A1 CA 2205979A1
Authority
CA
Canada
Prior art keywords
call
answered
numbers
time
plays
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2205979A
Other languages
French (fr)
Other versions
CA2205979C (en
Inventor
Holley G. Caldwell
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Caldwell Communications Development Inc
Original Assignee
Caldwell Communications Development Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority to US08/437,601 priority Critical patent/US5644624A/en
Application filed by Caldwell Communications Development Inc filed Critical Caldwell Communications Development Inc
Priority to CA002205979A priority patent/CA2205979C/en
Priority claimed from AU24714/97A external-priority patent/AU733897B2/en
Priority to EP97304285A priority patent/EP0886416B1/en
Publication of CA2205979A1 publication Critical patent/CA2205979A1/en
Application granted granted Critical
Publication of CA2205979C publication Critical patent/CA2205979C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/26Devices for calling a subscriber
    • H04M1/27Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/2749Automatic dialling or redialling systems, e.g. on off-hook or redial on busy

Abstract

A system and method in which the user is provided the option of automatic recall of selected numbers which have been previously called. The computer based system which is controlled by operation of a conventional push-button telephone repeatedly places selected calls and plays a selected prerecorded message whenever a call is answered. Processors provide the capability of recognizing the results of each call as to whether the call has reached a number which is busy or is answered, and also as to whether the call is answered by a person or by an answering machine. In response to recognition signals, the system, at the appropriate time, plays a selected message. When a call has been successfully completed the called number will be removed from a numbers queue within the system, and the system will record the time and date of the completion. Numbers remaining in the queue will be recalled until successfully completed. The number of unsuccessful recalls, and the time at which each was made, is also recorded by the system. The system is programmable to make calls during selected time periods. A display panel provides information relating to operation of the system.
CA002205979A 1994-05-23 1997-05-23 Automatic telephone call origination and retry system and method of operation Expired - Fee Related CA2205979C (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
US08/437,601 US5644624A (en) 1994-05-23 1995-05-09 Automatic telephone call origination and retry system and method of operation
CA002205979A CA2205979C (en) 1995-05-09 1997-05-23 Automatic telephone call origination and retry system and method of operation
EP97304285A EP0886416B1 (en) 1995-05-09 1997-06-18 Automatic telephone call origination and retry system and method of operation

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US08/437,601 US5644624A (en) 1994-05-23 1995-05-09 Automatic telephone call origination and retry system and method of operation
CA002205979A CA2205979C (en) 1995-05-09 1997-05-23 Automatic telephone call origination and retry system and method of operation
AU24714/97A AU733897B2 (en) 1997-06-03 1997-06-03 Automatic telephone call origination and retry system and method of operation
EP97304285A EP0886416B1 (en) 1995-05-09 1997-06-18 Automatic telephone call origination and retry system and method of operation

Publications (2)

Publication Number Publication Date
CA2205979A1 true CA2205979A1 (en) 1998-11-23
CA2205979C CA2205979C (en) 2000-05-02

Family

ID=27422785

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002205979A Expired - Fee Related CA2205979C (en) 1994-05-23 1997-05-23 Automatic telephone call origination and retry system and method of operation

Country Status (3)

Country Link
US (1) US5644624A (en)
EP (1) EP0886416B1 (en)
CA (1) CA2205979C (en)

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Also Published As

Publication number Publication date
US5644624A (en) 1997-07-01
EP0886416B1 (en) 2004-12-15
CA2205979C (en) 2000-05-02
EP0886416A1 (en) 1998-12-23

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