CA2205979A1 - Automatic telephone call origination and retry system and method of operation - Google Patents
Automatic telephone call origination and retry system and method of operationInfo
- Publication number
- CA2205979A1 CA2205979A1 CA2205979A CA2205979A CA2205979A1 CA 2205979 A1 CA2205979 A1 CA 2205979A1 CA 2205979 A CA2205979 A CA 2205979A CA 2205979 A CA2205979 A CA 2205979A CA 2205979 A1 CA2205979 A1 CA 2205979A1
- Authority
- CA
- Canada
- Prior art keywords
- call
- answered
- numbers
- time
- plays
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
- H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
- H04M1/2749—Automatic dialling or redialling systems, e.g. on off-hook or redial on busy
Abstract
A system and method in which the user is provided the option of automatic recall of selected numbers which have been previously called. The computer based system which is controlled by operation of a conventional push-button telephone repeatedly places selected calls and plays a selected prerecorded message whenever a call is answered. Processors provide the capability of recognizing the results of each call as to whether the call has reached a number which is busy or is answered, and also as to whether the call is answered by a person or by an answering machine. In response to recognition signals, the system, at the appropriate time, plays a selected message. When a call has been successfully completed the called number will be removed from a numbers queue within the system, and the system will record the time and date of the completion. Numbers remaining in the queue will be recalled until successfully completed. The number of unsuccessful recalls, and the time at which each was made, is also recorded by the system. The system is programmable to make calls during selected time periods. A display panel provides information relating to operation of the system.
Priority Applications (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US08/437,601 US5644624A (en) | 1994-05-23 | 1995-05-09 | Automatic telephone call origination and retry system and method of operation |
CA002205979A CA2205979C (en) | 1995-05-09 | 1997-05-23 | Automatic telephone call origination and retry system and method of operation |
EP97304285A EP0886416B1 (en) | 1995-05-09 | 1997-06-18 | Automatic telephone call origination and retry system and method of operation |
Applications Claiming Priority (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US08/437,601 US5644624A (en) | 1994-05-23 | 1995-05-09 | Automatic telephone call origination and retry system and method of operation |
CA002205979A CA2205979C (en) | 1995-05-09 | 1997-05-23 | Automatic telephone call origination and retry system and method of operation |
AU24714/97A AU733897B2 (en) | 1997-06-03 | 1997-06-03 | Automatic telephone call origination and retry system and method of operation |
EP97304285A EP0886416B1 (en) | 1995-05-09 | 1997-06-18 | Automatic telephone call origination and retry system and method of operation |
Publications (2)
Publication Number | Publication Date |
---|---|
CA2205979A1 true CA2205979A1 (en) | 1998-11-23 |
CA2205979C CA2205979C (en) | 2000-05-02 |
Family
ID=27422785
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002205979A Expired - Fee Related CA2205979C (en) | 1994-05-23 | 1997-05-23 | Automatic telephone call origination and retry system and method of operation |
Country Status (3)
Country | Link |
---|---|
US (1) | US5644624A (en) |
EP (1) | EP0886416B1 (en) |
CA (1) | CA2205979C (en) |
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US8607138B2 (en) | 1999-05-28 | 2013-12-10 | Microstrategy, Incorporated | System and method for OLAP report generation with spreadsheet report within the network user interface |
US9208213B2 (en) | 1999-05-28 | 2015-12-08 | Microstrategy, Incorporated | System and method for network user interface OLAP report formatting |
US6798867B1 (en) * | 1999-09-13 | 2004-09-28 | Microstrategy, Incorporated | System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries |
US8130918B1 (en) | 1999-09-13 | 2012-03-06 | Microstrategy, Incorporated | System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing |
US6964012B1 (en) | 1999-09-13 | 2005-11-08 | Microstrategy, Incorporated | System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts |
US20020065890A1 (en) * | 1999-12-03 | 2002-05-30 | Ira Barron | Internet based automated outbound message delivery method and system |
US6996221B1 (en) | 1999-12-07 | 2006-02-07 | Lucent Technologies Inc. | Apparatus, method and system for providing telecommunication conferencing services in a multiple leg telecommunication session |
US6760412B1 (en) * | 1999-12-21 | 2004-07-06 | Nortel Networks Limited | Remote reminder of scheduled events |
US6925166B1 (en) | 2000-01-12 | 2005-08-02 | Avaya Technology Corp. | Method and apparatus for generating automatic greetings in a call center |
US6990179B2 (en) | 2000-09-01 | 2006-01-24 | Eliza Corporation | Speech recognition method of and system for determining the status of an answered telephone during the course of an outbound telephone call |
AU2001289028A1 (en) * | 2000-09-15 | 2002-03-26 | Qualcomm Incorporated | Storing and originating voice mail messages |
JP2002261909A (en) * | 2001-02-28 | 2002-09-13 | Sanyo Electric Co Ltd | Telephone set and reporting method |
US7472187B2 (en) * | 2001-09-28 | 2008-12-30 | At&T Intellectual Property I, L.P. | Communications and information resource manager |
US7007085B1 (en) * | 2001-09-28 | 2006-02-28 | Bellsouth Intellectual Property Corporation | Message log for wireline, voice mail, email, fax, pager, instant messages and chat |
US7313617B2 (en) | 2001-09-28 | 2007-12-25 | Dale Malik | Methods and systems for a communications and information resource manager |
US7373179B2 (en) * | 2001-12-13 | 2008-05-13 | At&T Mobility Ii Llc | Call queue in a wireless device |
US6860554B2 (en) * | 2001-12-19 | 2005-03-01 | The Boeing Company | Incorporation of internet connexion connectivity to a preexisting communication infrastructure |
EP1483597A4 (en) | 2002-02-14 | 2006-03-22 | Avaya Technology Corp | Presence tracking and name space interconnection techniques |
US20030185352A1 (en) * | 2002-03-27 | 2003-10-02 | Brian Savage | Automated message broadcast system with dual message sources |
US7085727B2 (en) * | 2002-09-26 | 2006-08-01 | Vanorman Stacy L | Movie rental and notification system |
US7023980B2 (en) | 2002-12-04 | 2006-04-04 | Avaya Technology Corp. | Outbound dialing decision criteria based |
US7474741B2 (en) | 2003-01-20 | 2009-01-06 | Avaya Inc. | Messaging advise in presence-aware networks |
US9398152B2 (en) | 2004-02-25 | 2016-07-19 | Avaya Inc. | Using business rules for determining presence |
US7206390B2 (en) * | 2004-05-13 | 2007-04-17 | Extended Data Solutions, Inc. | Simulated voice message by concatenating voice files |
US7382867B2 (en) * | 2004-05-13 | 2008-06-03 | Extended Data Solutions, Inc. | Variable data voice survey and recipient voice message capture system |
US7769154B1 (en) | 2004-06-09 | 2010-08-03 | Avaya Inc. | Aggregated perceived presence |
US7184521B2 (en) * | 2004-06-10 | 2007-02-27 | Par3 Communications, Inc. | Method and system for identifying a party answering a telephone call based on simultaneous activity |
US8842818B2 (en) | 2006-06-30 | 2014-09-23 | Avaya Inc. | IP telephony architecture including information storage and retrieval system to track fluency |
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US8719369B1 (en) | 2011-04-25 | 2014-05-06 | Brian Brown | Customized message generation |
CN102811273A (en) * | 2011-06-02 | 2012-12-05 | 中兴通讯股份有限公司 | Method and device for realizing quick redialing calling |
US9357067B2 (en) * | 2012-11-30 | 2016-05-31 | Tribune Broadcasting Company, Llc | Systems and methods for using caller data to electronically disseminate a message |
CN111048118B (en) * | 2019-12-24 | 2022-07-26 | 大众问问(北京)信息科技有限公司 | Voice signal processing method and device and terminal |
CN111048096B (en) * | 2019-12-24 | 2022-07-26 | 大众问问(北京)信息科技有限公司 | Voice signal processing method and device and terminal |
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-
1995
- 1995-05-09 US US08/437,601 patent/US5644624A/en not_active Expired - Lifetime
-
1997
- 1997-05-23 CA CA002205979A patent/CA2205979C/en not_active Expired - Fee Related
- 1997-06-18 EP EP97304285A patent/EP0886416B1/en not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
US5644624A (en) | 1997-07-01 |
EP0886416B1 (en) | 2004-12-15 |
CA2205979C (en) | 2000-05-02 |
EP0886416A1 (en) | 1998-12-23 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
EEER | Examination request | ||
MKLA | Lapsed |