CA2199573A1 - Organization chart based call information routing - Google Patents

Organization chart based call information routing

Info

Publication number
CA2199573A1
CA2199573A1 CA002199573A CA2199573A CA2199573A1 CA 2199573 A1 CA2199573 A1 CA 2199573A1 CA 002199573 A CA002199573 A CA 002199573A CA 2199573 A CA2199573 A CA 2199573A CA 2199573 A1 CA2199573 A1 CA 2199573A1
Authority
CA
Canada
Prior art keywords
roles
call
call information
organization chart
chart based
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002199573A
Other languages
French (fr)
Other versions
CA2199573C (en
Inventor
Deborah L. Pinard
Ronald A. Evans
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Mitel Networks Corp
Original Assignee
Mitel Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mitel Corp filed Critical Mitel Corp
Publication of CA2199573A1 publication Critical patent/CA2199573A1/en
Application granted granted Critical
Publication of CA2199573C publication Critical patent/CA2199573C/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H04Q3/66—Traffic distributors
    • H04Q3/665—Circuit arrangements therefor
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27467—Methods of retrieving data
    • H04M1/27475—Methods of retrieving data using interactive graphical means or pictorial representations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663—Preventing unauthorised calls to a telephone set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/44—Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27485—Appending a prefix to or inserting a pause into a dialling sequence
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W8/00—Network data management
    • H04W8/18—Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Abstract

A method of routing calls, messages or information (call routing) comprising storing in a memory a database representing a relationship or organization roles, including names of persons filling the roles and call directory numbers associated with the roles, in response to a request to complete a call to a particular directory number associated with one of the roles, looking up in the database a directory number associated with one of the roles, and processing the call as if the call were directed to the further directory number.
CA002199573A 1996-03-11 1997-03-10 Organization chart based call information routing Expired - Lifetime CA2199573C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US61352296A 1996-03-11 1996-03-11
US08/613,522 1996-03-11

Publications (2)

Publication Number Publication Date
CA2199573A1 true CA2199573A1 (en) 1997-09-11
CA2199573C CA2199573C (en) 2004-06-01

Family

ID=24457645

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002199573A Expired - Lifetime CA2199573C (en) 1996-03-11 1997-03-10 Organization chart based call information routing

Country Status (4)

Country Link
US (1) US6075851A (en)
CA (1) CA2199573C (en)
DE (1) DE19709214C2 (en)
GB (1) GB2311188B (en)

Families Citing this family (32)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6263061B1 (en) * 1996-02-13 2001-07-17 Kabushiki Kaish Toshiba Digital button telephone system and extension terminal for the same
CA2243781C (en) 1997-08-22 2006-08-01 Mitel Corporation Dynamic communications group
GB2328831B (en) * 1997-08-26 2002-05-15 Mitel Corp Dynamic communication groups
GB2329791A (en) * 1997-09-25 1999-03-31 Dsc Telecom Lp A call routing system for routing calls to or from subscriber terminals in a telecommunications system
US6675194B1 (en) 1998-05-05 2004-01-06 Mitel Corporation Handling different communications types by using agents to implement communication goal commands
GB2389994B (en) * 1998-05-05 2004-02-11 Mitel Knowledge Corp Communications system and method
US7194078B2 (en) * 1998-05-28 2007-03-20 Siemens Communications, Inc. Network redirection control routing
FR2788186B1 (en) * 1998-12-30 2001-04-06 France Telecom DEVICE FOR CONSULTING AN ELECTRONIC DIRECTORY AND SYSTEM FOR TRANSMITTING INFORMATION FROM SUCH A CONSULTATION DEVICE
US6952741B1 (en) * 1999-06-30 2005-10-04 Computer Sciences Corporation System and method for synchronizing copies of data in a computer system
US7571171B1 (en) 1999-10-29 2009-08-04 Computer Sciences Corporation Smart trigger for use in processing business transactions
US7693844B1 (en) * 1999-10-29 2010-04-06 Computer Sciences Corporation Configuring processing relationships among entities of an organization
US7526487B1 (en) 1999-10-29 2009-04-28 Computer Sciences Corporation Business transaction processing systems and methods
US7363264B1 (en) 1999-10-29 2008-04-22 Computer Sciences Corporation Processing business transactions using dynamic database packageset switching
US7251666B2 (en) * 2000-02-01 2007-07-31 Internet Business Information Group Signature loop authorizing method and apparatus
US7047280B2 (en) 2001-03-15 2006-05-16 Hewlett-Packard Development Company, L.P. Network system and method for providing user-relative addressing
US6732092B2 (en) * 2001-09-28 2004-05-04 Client Dynamics, Inc. Method and system for database queries and information delivery
US6490229B1 (en) * 2001-11-09 2002-12-03 John T. Caver Trolling motor transducer mount
US8387074B2 (en) * 2001-11-09 2013-02-26 International Business Machines Corporation Enterprise directory service
US7734696B2 (en) 2002-04-08 2010-06-08 Oracle International Corporation Hierarchical org-chart based email mailing list maintenance
US20050108063A1 (en) * 2003-11-05 2005-05-19 Madill Robert P.Jr. Systems and methods for assessing the potential for fraud in business transactions
US20050154606A1 (en) * 2004-01-12 2005-07-14 Orestis Terzidis User interface for displaying organization structure
US20050154607A1 (en) * 2004-01-12 2005-07-14 Orestis Terzidis User interface for displaying multiple organizational hierarchies
US20050195747A1 (en) * 2004-02-27 2005-09-08 Jeffrey Stamps System and methods for creating representational networks
ITMI20040603A1 (en) * 2004-03-29 2004-06-29 Mma Marconi Mobile Access S P METHOD AND TERMINALS FOR THE SUPPORT OF FUNCTIONAL NUMBERING APPLIED TO SHORT MESSAGE SERVICES IN WIRELESS COMMUNICATION NETWORKS
US20060059021A1 (en) * 2004-09-15 2006-03-16 Jim Yulman Independent adjuster advisor
US20070083554A1 (en) * 2005-10-12 2007-04-12 International Business Machines Corporation Visual role definition for identity management
US8565398B2 (en) 2007-06-28 2013-10-22 Mitel Networks Corporation Intelligent calling pattern recognition and adaptive user dialing interface
US8059810B2 (en) 2007-06-28 2011-11-15 Mitel Networks Corporation Role-based programmable telephone keys
US8423905B2 (en) 2008-07-17 2013-04-16 International Business Machines Corporation Automatically populating recipients in an instant messaging or other computer communication system
KR101525760B1 (en) * 2009-02-26 2015-06-04 삼성전자주식회사 User Interface for supporting call function and Portable Device using the same
GB201410740D0 (en) 2014-06-17 2014-07-30 Truphone Ltd Telecommunications directory services
US10084872B2 (en) * 2015-07-16 2018-09-25 International Business Machines Corporation Behavior based notifications

Family Cites Families (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4451705A (en) * 1982-05-28 1984-05-29 Bell Telephone Laboratories, Incorporated Call completion circuit and method
US5109405A (en) * 1988-07-11 1992-04-28 Dytel Corporation Automated call screening
US4953203A (en) * 1989-07-26 1990-08-28 At&T Bell Laboratories High capacity information forwarding system
DE3939903A1 (en) * 1989-12-02 1991-06-06 Licentia Gmbh RADIO SYSTEM
US5864614A (en) * 1992-04-17 1999-01-26 Bell Atlantic Network Services, Inc. Intelligent peripheral and network control
CA2081125C (en) * 1992-10-22 1997-03-04 Deborah L. Pinard Portable telephone user profiles
US5703940A (en) * 1993-11-12 1997-12-30 Intervoice, Inc. Method and apparatus for delivering calling services
NZ281276A (en) * 1994-02-28 1998-07-28 British Telecomm Communications networks service delivery infrastructure interacting with billing and network management systems
CA2123068C (en) * 1994-05-06 1998-04-14 Thomas A. Gray Adaptive method for allocating calls
US5533110A (en) * 1994-11-29 1996-07-02 Mitel Corporation Human machine interface for telephone feature invocation
US5761288A (en) * 1995-06-05 1998-06-02 Mitel Corporation Service context sensitive features and applications
US5892819A (en) * 1996-02-23 1999-04-06 Siemens Information And Communication Networks, Inc. Call forward managed rerouting
EP0795991A1 (en) * 1996-03-11 1997-09-17 Hewlett-Packard Company Communications system

Also Published As

Publication number Publication date
US6075851A (en) 2000-06-13
GB2311188B (en) 2000-02-16
CA2199573C (en) 2004-06-01
DE19709214A1 (en) 1997-10-30
GB9703556D0 (en) 1997-04-09
GB2311188A (en) 1997-09-17
DE19709214C2 (en) 2001-12-06

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Legal Events

Date Code Title Description
EEER Examination request
MKEX Expiry

Effective date: 20170310

MKEX Expiry

Effective date: 20170310