|Publication number||CA2193313 C|
|Application number||CA 2193313|
|Publication date||18 Nov 2003|
|Filing date||18 Dec 1996|
|Priority date||21 Dec 1995|
|Also published as||CA2193313A1, US5974307|
|Publication number||CA 2193313, CA 2193313 C, CA 2193313C, CA-C-2193313, CA2193313 C, CA2193313C|
|Inventors||Steve Kovlakas, Steven Vasquez, Jean-Hiram Coffy, Michael Wilson|
|Applicant||Steve Kovlakas, Steven Vasquez, Jean-Hiram Coffy, Michael Wilson, Pitney Bowes Inc.|
|Export Citation||BiBTeX, EndNote, RefMan|
|Classifications (10), Legal Events (2)|
|External Links: CIPO, Espacenet|
~1 X3313 A METHOD FOR COMMUNICATING WITH A VOICE RESPONSE UNIT
OVER ~1 CELLULAR TELEPHONE NETWORK
Field Of The Invention The invention relates generally to the field of telecommunications systems and more particularly to voice response units that communicate directly with cellular telE:phones with minimum human intervention.
Background of the Invention Voice response units have been developed for generating an acoustic io speech signal that communicates an intended message to permit a machine response to a human request for information. The units have been used to automate the process of entering or exchanging information with a system.
Thus, voice response units permit natural interactions between a human and a system. The foregoing can be valuable for announcing warnings, reporting is machine status or otherwise informing the system user, especially when the human can not view displays, due to concurrent visual tasks, visual handicap, or remote telephone link.
Often incorrect information is transmitted to voice response units and entered into the system (as valid data) that is coupled to the voice response 2o unit. The incorrect information may result from: incorrectly typed human input information; information that was not heard or understood by the human; or information that was not correctly understood by the voice response unit due to noise on the communic~~tions link.
If, a voice response unit was used in a cellular telephone network, the Zs foregoing problem woul~~ be exacerbated by the distance between the cellular telephone and the voice response unit , interterence on the cellular network and too many phone callls being made on the cellular network.
Another problem of the prior art is that manual entry of data into a voice response unit is relatively slow and annoying to impatient people.
21 '~~~' 3 __ 2 __ Summary of the Invention This invention overcomes the disadvantages of the prior art by providing a voice response unit that communicates rapidly and directly with a system with minimum human intervention. The rapid communication is achieved by s knowing the question oi~ prompt posed by the voice response unit and preparing a response which is speed dialed to the voice response unit.
The voice response unit also calculates a check sum to determine if there is an error in the information transmitted to the voice response unit.
The check sum may be the i:otal of the absolute value of the request code, account io number, serial number, access code and amount desired to be added to the cellular phone divided key ten.. If, the check sum calculated by the voice response unit is not divisible by ten, the voice response unit knows that the information it received i.s incorrect. Then, the voice response unit would ask for the information it received to be retransmitted at a different rate of speed.
is The apparatus of this invention may be used in a cellular telephone payment metering system to enable the rapid, reliable interchange of information between a cellular telephone and a data center to enable funds to be added to the cellular telephone.
Brief Description of the Drawing 2o FIG. 1 is a drawing of the cellular telecommunications network of this invention; and FIGS. 2A and 2B are a flow chart of the interaction of computer 511 with voice response unit 499.
Detailed Description of the Preferred Embodiment 2s Referring now to the drawings in detail and more particularly to FIG. 1, the reference character 12 represents the cellular telecommunications network of this invention. Network 12 includes: a cellular telephone 500, that has a radio portion 501 and a handset portion 502; a base station 508, that includes an antenna 509 and a data center 510 that includes a voice response unit 499, 3o a computer 511 and a vault 512; and a telephone exchange 100. Radio 501 __3__ has an antenna 503 and speaker 504. Handset portion 502 has a mouthpiece 505, a keypad 506, a display 498, a speaker 530 and a power switch 507. Radio portion 501 is connected to handset portion 502 by a plurality of bi-directional wires 517.
Wires 517 are connected to the input of interface 730 and wires 731 are coupled from the output of interface 730 to the input of driver 514. Interface 730 acts as a handshake to make the signals on wires 517 compatible with the signals processed by microprocessor 520. l7river 514 is coupled to control logic 515 and control logic 515 is connected to vault 516.
Driver 514 is a computer program that resides in microprocessor 520. Driver 514 decodes the information that is entered into handset portion 502 via keypad 506 and transforms the enterE:d infarmation into a 16 bit command word. It would be obvious to one skilled in the art that different numbers of bits may be used for the command word depending upon the amount of information that is being conveyed.
The operation of driver 5'14 will be more fully described in the description of copending Canadian PatE~nt Application Serial No. 2,193,314 entitled "Metered Payment Cellular Telephone Communication System".
Control logic 515 is a computer program that resides in microprocessor 520.
Logic 515 takes action one the items it monitors and controls the management of funds entered into vault 516. Control logic 515 uses the information provided by driver 514 for call and vault management. Call management pertains to:
deciding what telephone numbers are dialed; preventing the completion of telephone calls when there is not sufficient funds in vault 516; and the allowing of certain "free"
emergency calls. Vault management refers to: decrementing vault 516 on a time and rate basics during a telephone call; initiating an algorithm contained in voice response unit (VRU) 499 during the vault refill process; and displaying the remaining funds contained in vault 516. The operation of control logic 515 will be more fully described in thn description of copending Canadian Patent Application Serial No. 2,193,314 entitled "Metered Payment Cellular Telephone Communication System".
A plurality of recorded messages are stored in VRU 499. Computer 511 determines which recorded message would be transmitted to the caller that is using cellular telephone 500. The cellular telephone caller responds to the recorded message by pressing one or more of the buttons on keypad 506. The messages are __4__ transmitted to VRU 499 from cellular telephone 500 in the form of dual tone modulated frequency (D'fMF) tones. The DTMF tone corresponding to a # button on keypad 506 is used by the cellular telephone caller to signify the end of a message.
VRU 499 converts the Dl'MF tones into numbers that computer 511 can read and then transmits these numbers to computer 511. Computer 511 will then inform VRU
499 the appropriated recorded message or response. The interaction of computer 511 with VRU 499 will be more fully described in the description of FIGS. 2A
Vaults 512 and 5113 contain registers and information needed to track the use of cellular telephone 500. Vaults 512 and 516 contain: ascending registers;
descending registers; a control sum (which is the sum of the ascending and descending registers); and encryption logic (which is in the form of a program code).
Vault 516 uses seeds that are embedded into vault 516 at the time of the vaults manufacture. The seeds in vault 516 are in plain text. Vault 512 uses seeds that are encoded and are decoded in vault 512 prior to the seeds being used for encryption.
The new seeds generated by vault 512 must then be encrypted before they are returned to computer 511. The aforementioned seeds are used to insure that the information contained in vault 512 matches the information contained in vault 516.
The currently used seed will also be used to generate new seeds for vaults 512 and 516 for the next refill. The operation of vaults 512 and 516 will be more fully described in the description of copending Canadian Patent Application Serial No.
2,193,314 entitled "Metered Payment Cellular Telephone Communication System".
When someone would want to place a telephone call on telecommunications network 12, they would activate power switch 507 and enter the telephone number they wish to call on keypad 506. Driver 514 and control logic 515 will process the call and cellular telephoned 500 will transmit a signal via antenna 503. The aforementioned signal is received by antenna 509 and connected to telephone exchange 100.
2l '3313 FIGS. 2A and 2E~ are a flow chart illustrating the interaction of computer 511 with voice response unit 499. The program begins at VRU call detect block 700. If, no data is being transmitted from cellular telephone 500 by the depressing of one or more buttons on keypad 506, the program would remain s in block 700 waiting for a call. If, a call occurs, the program would proceed to VRU pickup block 701, where VRU 499 would answer the call being transmitted by cellular telephone 500. VRU 499 would also output a welcome message together with ;e prompt to the caller. The prompt may ask the caller to press one or more buttons on keypad 506, to enter a code and/or to press io one or more buttons on keypad 506 to continue. Then, cellular telephone 500 will automatically begin sending information as expected to VRU 499.
The program novv proceeds to VRU data available block 702. If data is not available from cellular telephone 500, the program will wait in block 702.
If, data is available the program would advance to valid refill request block is 703. In this block the program determines whether or not a refill request was received. If, a refill request was received, the program advances to VRU data available block 704. If, the data is not currently available, the program waits in block 704. If the data is. currently available the program goes to valid account number block 705, where computer 511 determines if the entered account 2o number transmitted by cellular telephone 500 is valid.
If, the account number is valid, the program proceeds to access account data block 706. In block 706, computer 511 obtains information regarding the account. After receivincl the information, the program advances to VRU data available block 707. If, no account data is available, the program waits in 2s block 707. If, the data i;a currently available, the program proceeds to valid serial number block 708. If, a valid serial number was automatically transmitted by cellular tESlephone 500, the program advances to access account data block 709. In block 709, computer 511 obtains information regarding the use of cellular telephone 500. Then, the program would proceed 3o to VRU data available block 710 (FIG. 2B).
If, a valid refill request was not received in block 703, or a valid account number was received in block 705 or a valid serial number received in block 708, the program would advance to try again block 711. In block 711, __6__ 219 3 313 computer 511 would instruct VRU 499 to transmit a message to cellular telephone 500 requesting the caller of cellular telephone 500 to press a button on keypad 506 to retry entering a refill. Cellular telephone 500 would then use refill Method B
described in FIG. 3F of copending Canadian Patent Application Serial No.
2,193,314 entitled "Metered Payment Cellular Telephone Communication System"
to transmit information to VRU 499 from cellular telephone 500.
After, the correct buttons were pressed on keypad 506, the program would go to VRU data available block 710. If, no data is received by VRU 499, the program would wait in block 710 until data is available. When data is available the program would go to valid access code block 712. If, a valid access code was received the program would go to stored access code block 713, where the access code would be stored for future use. Then, the program would advance to VRU data available block 714. If, no data is currently available, the program will wait in block 714 until data is available from cellular telE~phone 500 via VRU 499. If, data is available, the program would go to store amount block 716, where the amount previously entered in block 610 of FIG. 3D of copending Canadian Patent Application Serial No. 2,193,314 entitled "Metered Payment Cellular Telephone Communication System" will be transmitted to VRU 499 and computer 511.
After, the amount has been stored the program advances to VRU data available block 717. If, thc~ checksum is available, the program goes to store checksum block 718, whE~re the checksum is stored. Now, the program goes to valid checksum block 719, where a checksum is calculated in order to compare the calculated checksum to the stored checksum. The calculation of the checksum is the value needed to raise the sum of the digits in blocks 703, 706, 708, 713 and 716, to the next value divisible by 10.
If, the calculated checksum is equal to the stored checksum, the program goes to enough funds block 715, where computer 511 checks to determine if there is sufficient credit or funds ~ivailable to debit the entered amount against the account.
If, sufficient funds are available, the program proceeds to debit amount block 732, where the amount debited is stored. Then, the program goes to access vault block 720, where the program gives ;'~;:
__,__ ~~ 9313 the hidden seed, the amount, the access code and the control sum to vault 512 and receives a new hidden seed, a new control sum and the combination.
Now, the program goes to block 721 and outputs the combination to VRU 499.
If, a valid access code was not received in block 712, not enough funds s were available in block 715 or a invalid check sum in block 719, the program would go to try again bl~~ck 711 (FIG. 2A). It is possible at any point in the above program for the caller to hang up and try refilling cellular telephone at a different time. Now, the program would go to block 700 in FIG. 2A.
The above specilfication describes a new and improved cellular io telecommunications systems that utilizes a voice response unit that communicates directly vvith cellular telephones with minimum human intervention. It is realized that the above description may indicate to those skilled in the art additional ways in which the principles of this invention may be used without departing from the spirit. It is, therefore, intended that this is invention be limited only by the scope of the appended claims.
|International Classification||H04M17/00, H04W4/24|
|Cooperative Classification||H04W4/24, H04M17/20, H04M2215/2026, H04M17/00, H04M2215/32|
|European Classification||H04M17/20, H04M17/00, H04W4/24|