CA2156964A1 - Key Telephone Apparatus with Automatic Call Distribution Function - Google Patents

Key Telephone Apparatus with Automatic Call Distribution Function

Info

Publication number
CA2156964A1
CA2156964A1 CA2156964A CA2156964A CA2156964A1 CA 2156964 A1 CA2156964 A1 CA 2156964A1 CA 2156964 A CA2156964 A CA 2156964A CA 2156964 A CA2156964 A CA 2156964A CA 2156964 A1 CA2156964 A1 CA 2156964A1
Authority
CA
Canada
Prior art keywords
processing condition
display
key telephone
extension
incoming call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2156964A
Other languages
French (fr)
Other versions
CA2156964C (en
Inventor
Masahiko Hara
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Toshiba Corp
Original Assignee
Toshiba Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Toshiba Corp filed Critical Toshiba Corp
Publication of CA2156964A1 publication Critical patent/CA2156964A1/en
Application granted granted Critical
Publication of CA2156964C publication Critical patent/CA2156964C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M9/00—Arrangements for interconnection not involving centralised switching
    • H04M9/002—Arrangements for interconnection not involving centralised switching with subscriber controlled access to a line, i.e. key telephone systems
    • H04M9/005—Arrangements for interconnection not involving centralised switching with subscriber controlled access to a line, i.e. key telephone systems with subscriber controlled access to an exchange line

Abstract

This invention relates to a key telephone apparatus which includes a key telephone main unit which accommodates a plurality of extension terminals each having a display via extensions and is connected to a network via an office line, and has an ACD
function of forming a group of the plurality of extension terminals, and selectively distributing an incoming call received from the network to the plurality of extension terminals belonging to the group to receive the incoming call. The key telephone main unit includes a processing condition management unit for monitoring the processing condition of the incoming call by the automatic call distribution function, and storing data indicating the processing condition, and a display control unit for receiving a predetermined processing condition display request output from one of the plurality of extension terminals, generating display data for displaying the data indicating the processing condition stored in the processing condition management unit, and supplying the display data to the extension terminal as the display request source to be displayed on the display of the extension terminal.
CA002156964A 1994-08-25 1995-08-24 Key telephone apparatus with automatic call distribution function Expired - Fee Related CA2156964C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP6200984A JPH0865723A (en) 1994-08-25 1994-08-25 Key telephone system provided with automatic call distribution function
JP6-200984 1994-08-25

Publications (2)

Publication Number Publication Date
CA2156964A1 true CA2156964A1 (en) 1996-02-26
CA2156964C CA2156964C (en) 1999-02-23

Family

ID=16433580

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002156964A Expired - Fee Related CA2156964C (en) 1994-08-25 1995-08-24 Key telephone apparatus with automatic call distribution function

Country Status (3)

Country Link
US (4) US5712909A (en)
JP (1) JPH0865723A (en)
CA (1) CA2156964C (en)

Families Citing this family (14)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH0865723A (en) * 1994-08-25 1996-03-08 Toshiba Corp Key telephone system provided with automatic call distribution function
CN100394805C (en) 1996-02-13 2008-06-11 株式会社东芝 Digital push-button telephone set
US6263061B1 (en) 1996-02-13 2001-07-17 Kabushiki Kaish Toshiba Digital button telephone system and extension terminal for the same
US5878123A (en) * 1997-02-28 1999-03-02 Lucent Technologies Inc. System and method for processing multiple call appearances using a limited display
KR100498911B1 (en) * 1998-03-14 2005-09-02 삼성전자주식회사 Automatic call distribution circuit of automatic repeater
JP3696395B2 (en) * 1998-03-20 2005-09-14 三菱電機株式会社 Multiple service providing communication terminal and multiple service providing apparatus
US6363145B1 (en) * 1998-08-17 2002-03-26 Siemens Information And Communication Networks, Inc. Apparatus and method for automated voice analysis in ACD silent call monitoring
US6266407B1 (en) * 1998-12-23 2001-07-24 Davox Corporation Telephony system command scheduler and precedent processor
JP3322843B2 (en) 1999-01-20 2002-09-09 富士通株式会社 Automatic call distribution service control method
US6724877B1 (en) * 1999-06-11 2004-04-20 Siemens Information And Communication Networks, Inc. User specified hold recall treatment
JP2004012752A (en) * 2002-06-06 2004-01-15 Fujitsu Ltd Terminal operation teaching system
ATE384397T1 (en) * 2005-03-04 2008-02-15 Alcatel Lucent METHOD, CENTRAL UNIT AND SYSTEM FOR PROVIDING FEATURES TO THE USER OF A TELEPHONE
CN104735271B (en) * 2015-03-13 2018-06-12 苏州工业园区服务外包职业学院 A kind of method and terminal of intelligent multimedia telephone terminal processing speech business
CN111954174B (en) * 2015-12-31 2022-07-29 华为技术有限公司 Method for prompting calling

Family Cites Families (28)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH0865723A (en) * 1994-08-25 1996-03-08 Toshiba Corp Key telephone system provided with automatic call distribution function
US4150259A (en) * 1977-10-31 1979-04-17 Bell Telephone Laboratories, Incorporated Communication system conferencing arrangement
US4451705A (en) * 1982-05-28 1984-05-29 Bell Telephone Laboratories, Incorporated Call completion circuit and method
US4449017A (en) * 1982-05-28 1984-05-15 Bell Telephone Laboratories, Incorporated ACD Combined handset and headset arrangement
US4510351A (en) * 1982-10-28 1985-04-09 At&T Bell Laboratories ACD Management information system
JPS6110217U (en) * 1984-06-26 1986-01-21 三菱自動車工業株式会社 Electronically controlled suspension device
US4763535A (en) * 1985-11-07 1988-08-16 Rainin Instrument Co., Inc. Pipette mechanism
US5136585A (en) * 1988-03-10 1992-08-04 Northern Telecom Limited Digital key telephone system
US5268958A (en) * 1989-04-06 1993-12-07 Kabushiki Kaisha Toshiba Method for allocating incoming-call to extension telephone sets in private branch exchange and private branch exchange having automatic incoming-call allocating function
JP2901077B2 (en) * 1989-07-19 1999-06-02 株式会社東芝 Telephone system
US5144653A (en) * 1990-03-20 1992-09-01 Kabushiki Kaisha Toshiba Telephone system capable of automatically distributing terminating calls and method of performing communication within the telephone system
US5471525A (en) * 1990-04-20 1995-11-28 Hitachi Telecom Technologies, Ltd. Line status display system for telephone exchange system
JPH05507396A (en) * 1990-11-20 1993-10-21 テロケント　コミュニケーションズ　コーポレーション call processing system
EP0503902B1 (en) * 1991-03-12 1999-07-28 Canon Kabushiki Kaisha Output method and apparatus using the same
US5381470A (en) * 1991-05-28 1995-01-10 Davox Corporation Supervisory management center with parameter testing and alerts
US5815566A (en) * 1991-10-10 1998-09-29 Executone Information Systems, Inc. Apparatus and method for dynamic inbound/outbound call management and for scheduling appointments
JPH06291849A (en) * 1993-04-02 1994-10-18 N T T Idou Tsuushinmou Kk Originating number transmitting method in communications system
GB2273025B (en) * 1992-11-12 1997-03-26 Rockwell International Corp Automatic call distributor with a programmable data window display system and method
JPH06165239A (en) * 1992-11-18 1994-06-10 Toshiba Corp Key telephone system
US5499291A (en) * 1993-01-14 1996-03-12 At&T Corp. Arrangement for automating call-center agent-schedule-notification and schedule-adherence functions
US5392345A (en) * 1993-04-30 1995-02-21 At&T Corp. Work at home ACD agent network
EP0644510B1 (en) * 1993-09-22 1999-08-18 Teknekron Infoswitch Corporation Telecommunications system monitoring
JPH07107526A (en) * 1993-09-29 1995-04-21 Toshiba Corp Key telephone system
JP3633951B2 (en) * 1994-03-09 2005-03-30 株式会社東芝 Telephone device and telephone system
US5465286A (en) * 1994-05-24 1995-11-07 Executone Information Systems, Inc. Apparatus for supervising an automatic call distribution telephone system
US5757897A (en) * 1994-12-07 1998-05-26 Digital Techniques, Inc. Telephone switch call control unit
US5790635A (en) * 1995-09-25 1998-08-04 Rockwell International Corporation System and method for automatic monitoring of active telephone calls in a telephonic switch
US5793861A (en) * 1996-06-11 1998-08-11 Executone Information Systems, Inc. Transaction processing system and method

Also Published As

Publication number Publication date
US6459781B1 (en) 2002-10-01
US5987109A (en) 1999-11-16
US5712909A (en) 1998-01-27
US6175617B1 (en) 2001-01-16
CA2156964C (en) 1999-02-23
JPH0865723A (en) 1996-03-08

Similar Documents

Publication Publication Date Title
US5790635A (en) System and method for automatic monitoring of active telephone calls in a telephonic switch
CA2156964A1 (en) Key Telephone Apparatus with Automatic Call Distribution Function
IL135781A0 (en) Procedure and system for providing a service
EP0707405A3 (en) Automatic call distribution system with user definable logging and method therefor
CA2181363A1 (en) Method and Apparatus for Delivery of a Response in a Messaging System
GB9605528D0 (en) Microcontroller with a caller indentification unit
CA2133155A1 (en) Key telephone apparatus
US5222124A (en) PBX system communications device
EP0109431B1 (en) Combined handset and headset arrangement
CA2195899C (en) Video switching system, video communications system and method for automatically establishing video communications using a telephonic switch
CA2249129A1 (en) Multiple terminal message indicator for a telecommunications network
CA2068619A1 (en) Telephonic telemeeting system
GB2341042A (en) Method of monitoring digital line signal in private exchange system
US5521976A (en) Modular subscriber device
US4112261A (en) Key telephone system and method
EP0622941A3 (en) Public telephone system
KR100459552B1 (en) Apparatus and method for monitoring the status of calls serviced at private exchanges
KR19990056148A (en) Agent Status Display in Private Switching System with Automatic Call Distribution
RU4426U1 (en) REFERENCE AND INFORMATION SERVICES SYSTEM
JPS6441554A (en) Telephone exchange system
KR890002846B1 (en) Changed telephone number guiching system
JPS5930349A (en) Key telephone set
GB2315383A (en) Integrated computer/telephone system
JP2655599B2 (en) Local line response method
KR200207603Y1 (en) Apparatus for providing external music in SL Ivy of key phone system

Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed