CA2153033A1 - Intelligent based selective call forwarding - Google Patents

Intelligent based selective call forwarding

Info

Publication number
CA2153033A1
CA2153033A1 CA2153033A CA2153033A CA2153033A1 CA 2153033 A1 CA2153033 A1 CA 2153033A1 CA 2153033 A CA2153033 A CA 2153033A CA 2153033 A CA2153033 A CA 2153033A CA 2153033 A1 CA2153033 A1 CA 2153033A1
Authority
CA
Canada
Prior art keywords
destination number
intelligent terminals
call forwarding
selective call
terminals
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2153033A
Other languages
French (fr)
Other versions
CA2153033C (en
Inventor
Ralph Carlsen
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AT&T Corp filed Critical AT&T Corp
Publication of CA2153033A1 publication Critical patent/CA2153033A1/en
Application granted granted Critical
Publication of CA2153033C publication Critical patent/CA2153033C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2022—Path replacement
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13282—Call forward, follow-me, call diversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13515—Indexing scheme relating to selecting arrangements in general and for multiplex systems authentication, authorisation - fraud prevention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13527—Indexing scheme relating to selecting arrangements in general and for multiplex systems protocols - X.25, TCAP etc.
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13541—Indexing scheme relating to selecting arrangements in general and for multiplex systems routing

Abstract

A telephone subscriber who wishes to forward calls placed to that subscriber from a selected set of calling parties identifies the current destination number to a service adjunct. The service adjunct, in turn, transmits the destination number to the intelligent terminals of preselected parties while those intelligent terminals are in an inactive (i.e. on-hook) mode, for storage in a local memory contained in those terminals. Thereafter, when the usual number of the telephone subscriber is "dialed"
(e.g., entered on the keypad) at any one of the intelligent terminals, the stored destination number is retrieved and output to the telecommunications network in place of the usual number. The actual destination number is also displayed to the calling party who then has the option to let the call complete or disconnect to stop the call.
CA002153033A 1994-08-03 1995-06-29 Intelligent based selective call forwarding Expired - Fee Related CA2153033C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/285,370 US5509062A (en) 1994-08-03 1994-08-03 Intelligent terminal based selective call forwarding
US285,370 1994-08-03

Publications (2)

Publication Number Publication Date
CA2153033A1 true CA2153033A1 (en) 1996-02-04
CA2153033C CA2153033C (en) 1998-12-29

Family

ID=23093942

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002153033A Expired - Fee Related CA2153033C (en) 1994-08-03 1995-06-29 Intelligent based selective call forwarding

Country Status (5)

Country Link
US (1) US5509062A (en)
EP (1) EP0696146A3 (en)
JP (1) JP3034783B2 (en)
CN (1) CN1097377C (en)
CA (1) CA2153033C (en)

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US6301474B1 (en) 1996-09-27 2001-10-09 Openwave Technologies Inc. Mobility extended telephone application programming interface and method of use
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JP2002507372A (en) * 1997-07-03 2002-03-05 ブリティッシュ・テレコミュニケーションズ・パブリック・リミテッド・カンパニー Call diversion with destination inquiry
DE19732294A1 (en) * 1997-07-26 1999-01-28 Alsthom Cge Alcatel Method for controlling the call line and communication terminal
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
KR100487237B1 (en) * 1997-11-20 2005-08-23 삼성전자주식회사 Call Transfer Method for Satellite Communication Terminal in High-Through Paging Mode
US6985478B2 (en) * 1998-02-17 2006-01-10 Genesys Telecommunications Laboratories, Inc. Using XML expressed primitives for platform and system-independent call modeling
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
US6088437A (en) * 1998-04-23 2000-07-11 Touch Tone Technologies Inc. Call processing system, method and computer program product
FI980991A (en) 1998-05-05 1999-11-06 Nokia Networks Oy Forwarded by transmitted phone calls
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
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US6542597B1 (en) 1999-06-29 2003-04-01 Siemens Information & Communication Mobile, Llc System and method for selective call forwarding deactivation
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
US6556662B1 (en) * 2000-05-04 2003-04-29 Worldcom, Inc. Method and apparatus for providing dialed number verification
US7391857B2 (en) * 2000-12-15 2008-06-24 Siemens Communications, Inc. Methods and apparatus for forwarding caller ID data from a call answering device utilizing a call control system
US6721399B2 (en) 2000-12-15 2004-04-13 Siemens Information & Communication Networks, Inc. Apparatus and systems for utilizing caller ID data to automate return call processing
US20020146104A1 (en) * 2001-04-05 2002-10-10 International Business Machines Corporation Selective call forwarding
US7649987B1 (en) * 2001-06-19 2010-01-19 At&T Intellectual Property I, L.P. System and method for forwarding selective calls
US7099312B1 (en) 2001-06-19 2006-08-29 Bellsouth Intellectual Property Corporation System and method for delivering personalized messages to selected calling parties
US20030059018A1 (en) * 2001-09-21 2003-03-27 Mello Eber Method and system to preclude call loop among services on a call server
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Also Published As

Publication number Publication date
US5509062A (en) 1996-04-16
CN1122544A (en) 1996-05-15
CN1097377C (en) 2002-12-25
JPH0865363A (en) 1996-03-08
CA2153033C (en) 1998-12-29
JP3034783B2 (en) 2000-04-17
EP0696146A3 (en) 1996-10-30
EP0696146A2 (en) 1996-02-07

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